Fairfield Inn & Suites by Marriott Atlanta Acworth

Close proximity to my needs We got off I75 late evening and needed a one night stay. We looked at Booking.com availability, drove to the hotel and walked in to see if we can make a reservation. There was nobody at the front desk, we waited without ringing the bell. We noticed one person lying on the dining room bench. After we started talking louder, the gentleman got up and came to help. He told us that there are no vacancies. We explained to him that I could reserve on line, he said that Booking.com is erroneous. We drove through the almost empty parking lot, decided to made the reservation on line at Booking.con.

Exceptional

Very good

Absolutely loved our visit!

Very clean room and nice and friendly staff

Was not as expected

The property was kind of tricky to get to—tucked away between and behind a Wendy’s and other businesses, but it was clean, well-maintained and parking was convenient. Our room was comfortable, although the top drawer of the 2-drawer dresser was broken and couldn’t be closed. The bed was good, bathroom was good, too. We stayed two nights, and when we went down for breakfast at 8:30 on our first morning, there was no food left for the complimentary breakfast. No scrambled eggs, no hash browns, the waffle batter container was empty, and the oatmeal was gone. Breakfast was still supposed to be served for another hour. There were lots of disappointed and hungry guests. Thankfully, we did not have the same experience on our second morning.

Everything was perfect and clean very friendly staff and service

The front desk personal at night must have been new. I booked a room for 5 people(3 adults & 2 kids). I was given a double queen room. She told me to make it work. That her sister and daughter could sleep in a queen bed together. They didn't have the baby crib bed, as stated. She also told another guest they didn't have a washer & dryer. I stepped in and stated, I've never known a hotel to not have one. She instructed the guest that he could go look on the other floors to see if there was one. Another guest said, you have to have one, because you ard saling laundry products. Which there was one on the 2nd floor. I asked for manager name, she stated I don't give that out. Got to the room and it smelled horrible, like dirty mop water. They switched us immediately. While waiting on keys, ants were crawling on the wall. The employee took her hand and killed them. They only had three sets of towels, which we have 5 people. Asked for more and all they gave was the big towel. Didn't get full set until hours later after we were gone. Upon check out, systems were down, so no official checkout. This was the worst hotel experience. They need employees that know their job and property information.

Awesome experience and Makiah was very helpful and knowledgeable

Convenient location, clean room, nice staff and good breakfast Nothing bad about the hotel, problems with booking.com

Nothing bad about the hotel, problems with booking.com

Superb

From cockroach to coffee machine not working. I don't know how to begin te review. I think they can improve everything because is a good hotel

The room had a funky smell when you first walked it, maybe use some carpet fresh or baking soda on carpet. Due to storms in the area and having Directv as the provider, lost signal multiple times which was not great.

Passable

Good

The location and the cleanliness of the hotel. the rooms were very spacious, the breakfast also had a good variety I don’t have any complaints

Safe a friendly

Unorganized. I booked the trip for my husband's work travel. He had his receipt for his stay, but still was questioned about his name, and someone came into his room at midnight the first night, but said it was an accident. When he went to checkout the staff were unable to print him a receipt of his stay This was his second time staying here but the first time he had so much trouble during his stay. Please do better!