Extended Stay America Suites Atlanta Alpharetta Northpoint W

Great experience. Staff were on their game. Rooms were clean and comfortable.

Passable

Convenience Staff people staying there cleaning

Poor

Many improvements to be made such as getting rid of gnats and fruit flies, deep cleaning of cabinets and bathrooms ( I’ve seen mold on walls). It is a okay place with great staff that do the best they can with resources provided.

Very good

Disappointing

Room smelled of smoking. It was clean, but I bought air freshener first thing.

Good

Close to the office, quiet at night, comfy bed. Easy parking. Room smelled of smoking. It was clean, but I bought air freshener first thing.

Exceptional

Close to venue! A lot of stuff does not work or was old. The pool needed cleaning and the elevator sounded like it was coming apart. Tv did not work hot water took forever to heat up.

The location was good. The hallway smelled of weed, the toilet did not always flush, the TV would have a signal for about a minute if it was raining and then lose the signal for 15 minutes, and multiple light switches needed to be turned on in order to use USB ports by the bed. Also, the pool was not available for use, there were toenail clippings on the floor, and the refrigerator was loud as it was running.

The hallway smelled of weed, the toilet did not always flush, the TV would have a signal for about a minute if it was raining and then lose the signal for 15 minutes, and multiple light switches needed to be turned on in order to use USB ports by the bed. Also, the pool was not available for use, there were toenail clippings on the floor, and the refrigerator was loud as it was running.

No lobby or customer service after 9pm

Excellent for its price.

It was very affordable. The room is a self contained flat. It has everything you need.

Bad

The hotel failed to disclose on its website that the pool was closed for repairs, which was one of the main reasons we booked our stay. That lack of transparency was extremely disappointing. The room was in unacceptable condition. There was no bedding for the pull-out bed my children were supposed to sleep on. The chairs were covered in stains, the bathtub was peeling, and you had to open the cabinets just to use the microwave because it was installed so poorly. The entire room felt like it was slanting, which raised serious concerns about the condition of the building. There was also a strong odor of marijuana throughout the room that made it unpleasant and completely inappropriate for children. Nothing about this room felt clean or properly maintained. It was grimy, unsanitary, and neglected. I honestly questioned how housekeeping or management could consider this room acceptable for guests. For the amount of money we paid, this experience was unacceptable. I would not stay here again, and I would strongly caution anyone—especially families with children—to think twice before booking until the hotel addresses its cleanliness, maintenance, and safety issues.

Exceptional