Sonesta ES Suites Ann Arbor

Disappointing

We needed to bring our dog with us on this trip, so this was one of the only available hotels. The pictures online do NOT look anything like what the place really is....it is run down, outdated, and honestly we just wanted to wake up and leave as quickly as possible.

nice place The people above me smelled up the place with weed, played music, and fought/yelled well past 2:00 in the morning.

Disappointing

Location was great Too much construction is happening during our stay in our building.

Exceptional

room itself was a nice setup 2 bedroom loft, full kitchen dishwasher, fridge, but starting to show its age, door difficult to open, locked heater was open (dangerous for little kids) nothing to prevent a kid from jumping from second floor loft breakfast served until “9” every morning we arrived before 9 to find not enough, breakfast remaining, consisting of water and, packaged cereal, burnt eggs, dried potatoes cubes, and bacon. “covid” prevents breakfast from being served is being used as an excuse not to provide actual breakfast. no fruit, no juice, no tea, same thing each day.

Good

Pleasant

Very good

Superb

Exceptional

This place is old appliances are rusted out half clean smelled like wet dog, and poor plumbing I didn't like the smell off the room linen look stained and dingy I checked out immediately

Location First night...no hot water...cold shower...they said they would adjust my bill and they didnt...thermostats default to 66...woke up cold middle of each night

much more comfortable than a normal hotel room. Very comfortable bed. Separate bed and living area. main floor. bathroom could use an update.

Spacious room with equipped kitchenette, large fridge and dining area with bar stools. Sofa double bed. Good location off the main street. Bathroom was small and could barely close the door. Breakfast was very limited. Kitchenette not well-appointed, coffee machine was not clean and no baking tray/dish provided.

Exceptional

Very good

The room was nice and comfortable The front desk lady was rude when we checked out. We waited to check out and no one showed up. I called to advise and after 4 attempts the clerk that answered told me there is always someone at the front desk and I didn't need to return keys or call. The dog areas weren't clean either.

I had issues with the key cards. Had to get different keys twice but still had to try 10 times to get into the room. The AC did not work in the room either. Would not stay again.