Chetola Resort

Very good

Beautiful views and rooms were very clean

Front desk attendant were very cold almost robotic other than one new your women who was great. We would pass front desk in the morning or entering the lobby they wouldn’t even look up. At dinner the food was not very good the server EJ was wonderful. Breakfast was good, I’m a tough customer as I hate to receive frozen items I could microwave myself at home. Sausage we microwaved jimmy dean as the bacon was also. The entire property is beautiful but it has aged without much updating. We gave it 4 stars as the one friendly front desk person upgrade our room as it was our wedding anniversary and we had requested a balcony room and they didn’t not have one At check in and upgraded us to a very nice room. We would return just know what to expand you check in. The Propert was clean and everything worked just felt like we were back in 1999.

Exceptional

We had a very enjoyable stay. The room was very nice. The staff was very pleasant and helpful. The restaurant not yet being associated with the hotel was a little annoying. We could not charge to our room nor get room service. The property itself is very pleasant and the walking trail around the lake is nice.

Location Nothing

It’s a beautiful facility with much to do, but a more courteous, helpful staff would have made the stay much better.

Excellent accommodations… we always stay here; lake view room was gorgeous

We visited the spa during our trip, my husbands 80 min massage was superb. I booked the Emerald Forest Body Ritual for myself and it was very misleading. It was not a full body treatment as described instead it was arms, legs and back. I discourage anyone from booking this for the cost of $230 as you can give yourself a better treatment at home.

Clean room and great views!

The lake scenery Room 216 had mold at the ceiling in the bathroom. The lamp shade had mold on it. The restaurant was pitiful. Not really enough staff. The pool was cloudy. I paid over $1400 total and this was not worth it. The carpet in the hallway is stained. I wouldn’t be so hard but they are advertising a resort. I expected more.

The rooms are large and comfy. The grounds were well manicured.

I have been coming to this area to visit relatives for over 50 years and have always wanted to stay here, especially because of the Bob Timberlake "ambience". So, for our 50th wedding anniversary, we booked a room at the lodge for 2 nights. It is hard to describe what a horrible, disappointing experience this was. Trying to find the lobby to check in was difficult. When we finally figured out where it "might" be, we were greeted with many uphill steps which is not a comfortable option for us. We drove around to the back where there was an entrance to get to the lobby via an elevator to the ground level. After checking in, we found our 2nd floor room, which had absolutely NO characteristics of anything relating to Bob Timberlake. It only got worse after that. The room was dark (in the middle of the afternoon) even with all the lights on. The 2nd floor ice machine was out of order, nothing on the 3rd floor, had to go back to the lobby and was directed to a small ice maker in a small conference room. We discovered the next morning the refrigerator was leaking all over the floor. We weren't able to stream shows on the television for whatever reason and believe me, we are very familiar with that procedure. No desk in the room, just a small table and a couple of chairs. After being there 24 hours, we decided to check out a day early and go home. The check-out person said it would be up to Expedia if or when there would be any kind of refund. Good luck with that!!

Room clean

Location and clean rooms Restaurant was closed for dinner and hard to get a reservation in town

We were also disappointed by the limited days/hours for the restaurant and bar.

The room did not have central air working , They put a portable a/c unit in the room and it was loud. Wish they had told us and offered another room

Only stayed one night so didn't get to explore much. The accommodations were suitable for a quick stop. Not sure I would've stayed much longer.

The spa was fantastic. The front desk staff were very helpful when they were there but several times no one was present. Also, the restaurant was never open while we were there. Even tried to go for cocktail hour and other people had drinks but the bar was completely unmanned while we were there. We waited about 10 minutes and then left. There was also patio construction going on outside our room. Overall the location and grounds were beautiful and would definitely go back

Liked the location and grounds. We chose a lakeview room at extra cost and it was well worth it. Very restful. No noise. I highly recommend it.