SureStay Hotel by Best Western Brunswick

Great rooms. Great staff. Great stay.

The first 2 nights I stayed were quiet. At 1 a.m. Saturday morning I was awakened by the police banging on a door yelling for whoever was in the room to open the door and come out. It was not a pleasant experience.

No ice, no working phone in the room, plaster holes in bathroom ceiling, bathroom light needed to be replaced and was strobing, large gap under the door on the first floor that I had to shove a towel up against, no hot water at bathroom sink. Didn't even try the shower. Breakfast offered dry toast already made and I saw a couple of muffins. Couldn't wait to leave.

No TV, they could have reached out to Me B4 I got to the Hotel

First, checked in and were welcomed by a family of roaches. Wanted to relax after a long trip wanted to watch t.v. but it wasn’t working. Went to get some ice but the machine wasn’t working, shower room light was flashing like you were in a horror movie. Only reason I stayed was it was close to the place I went to Brunswick.

Worst and by far the nastiest over priced hotel I’ve ever stayed at and the guy behind the counter was useless as far as the breakfast . It was expired yogurt, light bread u toasted and sunny d bottles that were about to expire

Had to wait 20 minutes for the person at the front desk when I first got there there was a couple ahead of me they were there The microwave didn't work

The staff. That’s it We had to switch rooms because the first rooms door wouldn’t open and the A/C unit didn’t work. The room we stayed in also didn’t have a properly working A/C unit or tv, there’s was roaches in the room, mold on the walls and in the ac unit, mysterious stains on the headboards, shower floor, the walls, furniture, bed sheets, ceiling. Overall was not clean. It was a terrible stay. Breakfast was plain bread, muffin, oatmeal, or cereal. The pool was not clean to swim in, it was light green color. The doors wouldn’t open unless you force it open by pushing. The TV’s in the whole building don’t work according to the front desk and they don’t know why. Don’t stay there if you can help it.

Swimming pool full of green algea in the summer when it's 100. Checked in, TV wouldn't turn on. Guy comes in screws with it like I don't know how to operate a TV then finally leaves brings a new remote has to stand around programming it and gets TV to work. Then went to unload a few frozen dinners and refrigerator and freezer not working. Transfer to another room. Get ready to cook a microwave dinner at 8:30 and microwave doesn't work. Wouldn't switch it out told me I had to come in to the lobby to cook it. Said we'll do it in the morning so missed my TV show to cook my dinner in the lobby. Next morning came and punched buttons and fiddled with microwave and declared it working. Once again like I don't know how to operate a microwave. Showed him how it was not working so he went and got another one. That morning it worked for a couple minutes to microwave my little breakfast bowl. Later that evening went to cook frozen dinner at 9:00 and again microwave not working and they said they wouldn't switch it out till morning again. Said screw it and when they to Waffle House. Had to eat at Waffle House again this morning and throw away the Frozen breakfast and dinner that I bought. They can't maintain the property and make sure appliances work but behind the pool and behind the garbage dumpster and all along the side of the property they have a garden set up so they have time for gardening but not to maintain the property. Can't believe Best Western lets their name be on this POS

We called ahead and checked their nightly rate. The gentleman stated $66 +tax. We informed him we had a service animal with us and he said there was a small pet fee. We asked if he had 2 side by side first floor exterior entrance we had 2 people with disabilities he stated yes he had 2 rooms first floor side by side. We asked how we weresupposr to pay the pet fee for our service animal he said you'll pay it here it's just a small pet fee. We then told him we were getting a better rate through a booking company were we still able to get the first floor side by side exterior entrance rooms. He said yes no problem. So we booked through you and pulled 40 cask to pay the pet deposit when we got there we didn't say a thing about being charged a pet fee for a service animal. While checkin xx he informs us we have to also pay $50 deposit per room and $20 for the service anima. We were never informed of this deposit it wasn't mentioned in the listing or during our conversation and we were stuck paying it bc our room was non refundable . And then he hands is 2 key cards 119 123 um sir these are side by side oh no I not have any side by side I reminded him of our conversation 15 min earlier he said oh . And the ççrooms were over 20 feet apart and no one stayed in either room on the right or the left v23 was boiling hot and it took over 4 hours to cool down there are burn marks around the light and smoke detctorthe shower hose sprayed everything but me

Pool water was pink. Room was hot, had to change room. Quality of rooms was poor. We felt uncomfortable to stay, so we left.

Breakfast was good and the location was fine for where I needed to go I enjoyed my stay

The was a motel with some new paint and Best Western’s name. It was awful. Shower sucked and leaked. Linens were dingy. Towels were smal and just wiped around the water. Breakfast had stale food and gray coffee. Yuck!

First of all the pictures do not match what the actual room looks like. The floors were dirty, there was trash under the furniture and dust was all over the room. There was no phone and the tv was staic. Not to mention after figuring out how to call the front desk they lied and said the pool was only closed that day.... Well spoiler it was closed both days we were there. That's just a part of it. Do not recommend

Price was good Could have a a little more cleaning

Place was dirty, mold in bathroom, dirty sheets, no towels and when we requested towels they were dirty

Great Location and wonderful room

Weather was bad driving thru Georgia. We had to stop for the night. Quick easy affordable for quick need

The pool was green they said they were gonna clean it but never did and the tv only had sports channels

The location of the hotel was acceptable. It was close to several places and within ten minutes to many other locations. Overall, I was extremely disappointed with the facility. The breakfast was not worth having, there was a gun left in the room by the previous occupant, the pool was green, full of bugs, and unusable. The mattress was old and very squeaky and uncomfortable. The room was ONLY cleaned once during the stay, and I had to ASK for it to be cleaned. The only reason that I stayed there was that it was too late to find another hotel. I booked this hotel because of the pool access which in turn was NOT accessible.