Residence Inn by Marriott Buffalo Galleria Mall

Very good

Friendly staff, nice breakfast, very clean and comfortable. The pillows.

The pillows.

Exceptional

Exceptional

Convenient for our vacation needs, food selection for breakfast was excellent, property was clean and the staff is excellent.

Passable

The hotel had a ridiculous room deposit fee of $250. It’s unfathomable how a business thinks it’s ok to request such a high amount of money to be put on hold for a deposit. That money, although refunded eventually, is held for a week. It’s wrong to do in general, but to hold it even after checkout is terrible business. Who has $250 to spare or freeze up, especially traveling. Also the man at the desk was incredibly rude while simultaneously dismissing me as a guest

Very good

Room layout was great. Free breakfast was good. The kitchen was handy. The shower was dirty. There were different lengths of hairs on the shower wall. It was disgusting.

comfortable

Exceptional

Pleasant

Great staff and breakfast service.

Breakfast waffles was amazing

The pool was great and breakfast was fully stocked. The kids loved the waffles. The rooms need updating.

I went to the front desk to request a room change. While the new room did not have ladybugs or visible stains on the sheets, the comforter had multiple brown stains. I called the front desk again to request a replacement comforter, but unfortunately, the second one provided was also stained. Overall, I am very disappointed with the cleanliness of this hotel.

Room was clean and staff was great!

It was very nice to come back to my after working all day and be able to relax as if I was home . The staff was very nice and helpful. Thank you

Good room, just saw one roach but like it wasn’t a big deal lol