Residence Inn by Marriott Chesapeake Greenbrier

Superb

Staff was great in resounding to request

Superb

I picked this place because I have stayed before because it’s very clean and the staff is pleasant but this was the first time that I had been asked if my stay was for business or pleasure! I’m going to assume that the lady meant to say personal and not pleasure if not that was very unprofessional.

Exceptional

The breakfast was great and the staff was helpful and friendly. The room was clean. There was an issue with the lamp near the sofa not working but other than that my stay was pleasant.

Super friendly staff at the front desk- I mentioned the conditioner and body wash were empty when we checked in and they immediately apologized and offered to correct. Everything was clean, the pool was fun for the kids!

we just needed a place to stay for the night. The room seem to be clean. The staff was very pleasant. Breakfast was pretty good.

Ok Was in room 214. View outside was of air conditioner units. Made extra noise at night made it hard to sleep in the bedroom.

Was in room 214. View outside was of air conditioner units. Made extra noise at night made it hard to sleep in the bedroom.

Pool was clean. Surroundings were beautiful. The toilet water was continuously running causing a loud running water sound - it didn't get better after flushing. Secondly- after a long day when I got into bed, I see the bedsheets USED with stains on them. I call the front desk and they said that I could come and collect new sheets from the front. Understandable - that after hrs the front desk cannot leave their place and also, they had guests at the front desk. But from a guest's standpoint who paid for a room - the basic cleanliness of bed linens at a Marriott hotel was unexpected and disappointing. Even the pillow covers had stains on them. I had to make the bed at midnight after a tiresome day and during a weekend that was just meant for relaxing- again not what I paid for. Finally, we get to lie down on the mattress and, it's a badly worn out mattress. Even a 2 star hotel has comfortable mattresses than this. My family and were really disappointed in the Marriott hotel standards.

Exceptional

I loved that the room we stayed in was spacious. Also the property is closely located to many shops and food places. The unique thing about this property was the basketball court in premises and the pool was heated!

Superb

Greeting staff was amazing , We had a good time

Room was very clean and well stocked with kitchen items. Lobby and breakfast area very clean and food was very good. I only wish they had added some meat (bacon, sausage) to the breakfast.

No problems

Exceptional Customer Service No problems

Exceptional

Very good