InTown Suites Extended Stay Atlanta GA - Gwinnett Place

Nothing Everything

Chicken wing

Everything Chicken wing

Location was the only good thing. They were not available at check in, they did not honor the reservation and overcharged me by over $200 for the stay, and did not return my $50 deposit. There were homeless people living in their cars on the property and near my room, people using drugs outside my door, and drug dealers all around the property. No maid service, no new towels, and no one available at the front desk to help even though I stayed a week. The way they raised my reservation fee and scammed me out of my deposit because it was made online via card, the people who were not residents around the property, the fact that with a week's stay there was no room service, and the potential for danger from the surrounding drug deals thar took place all day.

Clean rooms.

Well the microwave doesn't work and only 1 burner on the stove top works...

I like the fact that I'm on the 3rd floor and the size of the TV... Well the microwave doesn't work and only 1 burner on the stove top works...

Very good

Family friendly, 4 guest only 2 set of towels and when I asked Mia at the front desk said wait to the manager come back in 2 hours, came back she then said the manager want be in until Monday and still didn't receive to washcloths for my 2 kids. I just went and purchased some washcloths but everything else was great

Good

Very good

Good

Low water pressure

Nothing Everything they stole my money too

Everything they stole my money too

They have a small kitchen w/ stove, table and full size refrigerator. Good location, decent size room, hot water and cable. The bad out ways the good in my opinion. First of all every hotel I been at every few days the housekeeper stops by and ask do you want your room clean? Not this hotel. They literally supply you with one tissue roll and one towel. The perform safety inspections every week which in my opinion is ridiculous. Its just a way for staff to keeps tabs on you and what's in your room. I stayed for about 1.5 month and as soon as I took my things out of storage, it was a problem. The housekeeper literally tried to do a safety inspection right after I came back from my storage unit. I was organizing and rearranging my things. I politely said ma'am its not a good time right now and the housekeeper ran back to the front office lied on me and said I trashed the room. The house keeper came back about an hour later with a final violation noticed. They stay complaining about NY room having a lot of things when its honestly not they business what's in here. I paid my rent on time everytime. The room stayed cleaned. I have a toddler and majority of the time she destroyed the room. Majority of the time I picked up after my child and it was a few days I didnt have the energy. They have mold in the hotel, huge spiders, water bugs ants and so much more they need to worry about and literally 4 days before my exit date they made me change rooms and really didn't want me to use the Charlie machine to help move my things. This hotel is a mess. I had the same right for an entire month and they switched it the last week I was leaving to an extra $50. Laundry mat destroyed some of my items. They are entirely to nosey here. For housekeeper to run back and complain about a room they're not even cleaning is ridiculous. I wouldn't recommend staying here. Not because of the property its staff. Staff is completely stressful.

Bed bugs in room. Checked out the same night I checked in. Full refund was given but it was total inconvenience for my son and I.

Nothing

Everything was great. Nothing

Exceptional