Heritage Place Houston Brookhollow

Nice for one night Roaches and the noise from other guests. The location is kind of high crime area.

I didn't really have any issues with the staff here - I'd like to start out with that because most of the issues are outside their control. I really didn't like the room. It was very outdated with stains on the couch, carpet, and all over the ceiling and walls. The bathroom is especially outdated, with a very stained tub that's cracking and peeling everywhere. The showerhead is very old and caked in water damage/rust as well. The bathroom has no vent, which is bad for mold. The bathroom door opens towards the toilet and leaves almost no room for you to air out the bathroom or even get inside. It's very tight. The ceiling has cracks everywhere and there are carpet baseboards that look very gross and dirty....some near the AC looked wet. Several surfaces were not wiped down well and had fibers/dust on them. The hallway smelled like a bathroom to me....not sure what was going on there. Location is bad. It's a bad neighborhood. I should've investigated that first. I won't stay here again, but it wasn't necessarily one of the worst places I've stayed. I can see why there is a sufficient discount right now.

The pool It was ok.

The staff was friendly and very accommodating

Everything was well kept.

It was a great experience clean room and friendly staff Can’t think of anything

Very good

Very good

Very good

it was quiet even though it was just off a major highway allowing pets is fabulous, but there was no actual place for dogs to play or wander, & not doggie bags

Very good

Very friendly staff, excellent value, great location! Convenient to where we were visiting Had a little trouble at first identifying the building, not much signage outside

Very good

Exceptional

It’s a great place for sleep

Exceptional

Exceptional

The bathtub looked to have a buildup, likely calcium. Rooms was very spacious and the mattress was good. Parking due to the location had us nervous but everything was fine. We were informed security would be present..would recommend.

This was a nice stay for just a couple nights. Wasn't terrible at all. The bed was clean the shower did leave a lot to be desired but I mostly was impressed by the staff. They are the key to my positive rating, especially the first lady I met when I arrived. The others were ok but she left me with an impression for sure. I notified the staff of one little incident in my room but I a informed they had just sprayed and it shouldn't be an issue for future guests .... other than that felt moderately safe and was moderately clean.

Love the shampoos and body wash smells great. Just the ac is bit noisy but for the price it’s reasonable.