The Westin Jersey City Newport

Great location

Great hotel in a great area

Passable

Staff was very accommodating and courteous, the pool and room were awesome.

The room and the hotel itself were nice but there were two issues. First, it’s advertised as a river view but you can barely see the river and the view is mostly the top of an adjacent parking garage. Second, when booking, I paid for breakfast for two and when we went down to have breakfast they claimed I only paid for a discount and we had to pay an additional $25. I would’ve said forget it but we had already made our plates when they informed me of this. Overall just didn’t match what I booked and what I paid for regarding those two things. But we did have a nice time otherwise and the room was very clean.

The staff here are excellent - check in was super easy,

Recomendados excelentes

Exceptional

This hotel will become a weekend getaway for sure whenever we want to disconnect and enjoy. I loved everything about it and especially the King premium room with the bathtub in the bathroom and amazing views.

Great

.

That said, the reception experience did not match the same standard. The front desk staff were polite but somewhat mediocre in terms of engagement and helpfulness, especially compared to the high level of service I’ve experienced at other Westin properties. I also noticed two small but important gaps in the room amenities. The bathroom did not include any toothbrush holders or cups, which made basic daily use inconvenient. Additionally, the in‑room coffee maker was stocked with only two paper cups, which feels insufficient for a hotel of this level. These are relatively minor issues, but addressing them — along with improving the reception service — would elevate the overall guest experience significantly. The rest of the stay was excellent, and with a few adjustments, it could easily be outstanding.

Noise. People talking loud in the hallway

Breakfast was a bit expensive. If you pay on Expedia up front it doesn’t even cover the cost

Our recent stay at your hotel far exceeded all of our expectations and turned out to be the perfect getaway for our family. From the moment we arrived, every single detail contributed to an overall awesome experience.

I liked everything about this place.

Exceptional

Cleaniness and comfort.

There was blood on my bedsheets

Nice clean property. Good location. Overpriced! 400 a night was ridiculous considering the amenities. That’s Ritz Carlton prices. 70 dollars a night for parking was also ridiculous.