Home2 Suites by Hilton Joliet/Plainfield

Very good

Muy limpio los cuartosy baños,, i los Recepcionistas muy Amables !!

Comfort meeting expectations. Place to meet with family Coffee

Everything was perfect Nothing

The cleanliness of the room I didn’t like the staff. I was being helped by one gentlemen and I asked him a question about family visiting while I would be staying there. This older white woman rudely interrupts him speaking to me, calls me a liar and tells me that no one at that location told me that family could visit while staying there. Once the conversation was over she still continued to speak on the topic instead of helping the other customers that were waiting in behind me.

Very exceptional Service

Very good

Had a strong cat pee smell in one corner of my room. I guess the previous guests before me had a cat who decided to mark the territory. Also, I was told by the front desk that they clean rooms every other day. On day 3, I placed the dirty towels on the floor in the morning expecting for the room to be cleaned by the time I got back in the evening. To my surprise, no one came to clean the room that day. I called the front desk. They asked me if I had a "Do not disturb" sign on the door. I told them I had it on during the night and it was removed at 10am when I left the hotel. The front desk lady said: "That's why it wasn't cleaned". Really? So their cleaning window is somewhere after the sunrise and before 10am? From 10am to evening - was plenty of time to clean my room, but it wasn't done. They send someone to bring me fresh towels and take out the trash, but no cleaning was done that day. The room was cleaned the next day, one day before my leave. So, out of 5 days and 4 nights me staying there it was cleaned only one time.

Excellent hotel. Nice staff

Clean and spacious room, friendly and helpful staff. Good breakfast.

I stayed in room 341, and it has a musky smell. Don't know if it comes from the ac unit.

The staff was so helpful and super pleasant. I stayed in room 341, and it has a musky smell. Don't know if it comes from the ac unit.

Very clean, comfortable, relaxing area. Can’t complain

Exceptional

Good

The breakfast served our needs well - nothing fancy, but it did have a lot of options.

Thank you

I love the fact that the staff was really nice and friendly this was our second time staying there and each time we have stayed the staff has always been on point and make you feel very welcome if we when we go back to Plainfield Illinois again we will be staying there because I love the fact that the rooms are very spacious and that means a lot for me being in a wheelchair

Superb

Good