McAllen Plaza Hotel & Suites

Our two day stay at the hotel was extremely pleasant. The accommodations were excellent and hotel staff went out of their way to ensure our satisfaction. The food was superb and the staff were courteous, polite and extremely respectful. I definitely would recommend this establishment.

Very nice and affordable

I would like to thank the staff for being as accommodating as can be, despite the circumstances. We will be back. Hopefully, the weather will cooperate!

Check in was bad, staff treated hosts in not a very good mood, he was rude and having to.wait on him, he was just making me wait and very uncurtious!!

Place was very nice and clean!

Don’t book online! Arrived after paying online, I tried to check in. The clerk told me they do not honor online bookings. He then claimed he did not have the reservation. I waited hoping it would appear in the system. After a half hour, he claimed he still did not have the reservation, but also added that they didn’t have anymore kings available anyway. I asked, kings? He replied king rooms, and then explained that I had rented a king room and described my booking in detail. At this point I realized I wasn’t getting a room, really didn’t want one anymore, so, I lied and said, but I ordered a suite. With great confidence he told me that I ordered a king room and again rattled out details about a booking he claimed he didn’t have. I said, but you didn’t get my booking. He then realized I never told him I got a king.Then he just said, I don’t have your room. Then, he smiled a big smile since he caught me in a lie, and told me he was very sure I reserved a king room. He told me I would have to work it out with whoever I booked with online, he had no rooms. It took well over an hour on hold to get Expedia to agree to a refund. I stayed when it was Drury, and it was OK, but looked around while I waited all that time and it seemed much more unkept. Busy night, never did find a room, we had to drive back home. Ruined the weekend.

We stayed at this location due to its proximity to shopping, restaurants and birding opportunities. Will definitely recommend to others. Our suite was excellent.

Excellent

Room was very comfortable and clean.

The property is great. Very nice hotel. Drury Inn corporate staff gotta wonder what they are thinking. Closing Sugarland and Woodlands locations and now McAllen. Leaves Drury only in the Dallas and San Antonio areas. Surprising with how nice the hotels are and the large population and great staff. Going to stop giving my business to them as closing too many locations in East and south TX.

Nice stay

All perfect

I book a Suite with Jacuzzi, so everything was good except the Jacuzzi that i was excited to use, because once i started to filled it up, it never did since the seal to the water drainage is damage and i couldn't use the Jacuzzi so basically i paid more but i couldnt use the full amenities.

great hotel!!

Excellent facilities, professional staff, and spacious.

Awesome

The hotel and our room was clean and the staff was very friendly. We will definitely stay there again when we come to visit our family.

Excellent service great accommodation my son loved it

good sevice

Excellent!!