Comfort Inn & Suites Airport - American Way

great stay

Exceptional

The room was terrible it had bugs in the room it was dirty not clean at all I want be coming there anymore

No breakfast eaten. Cleanliness disappointing . Hotel doesnt accept bankcards and had to pay cash. When traveling i dont have cash.

Bad

Bad

It was clean Front desk clerk was outside when i arrived and another guest had to get him. He came in asked 1 question and proceeds to answer the phone and he stays on the phone well over 15 minutes when he should have helped me first and placed them on hold. Got up to my room 208 it was clean. From the time i arrived up till 6am kids ran up and down the hallways, screaming, cursing. And the room on the 3rd floor thats over 208 all they did was stomp and run also. I had just checked out the hospital and i made that clear to front desk that i needed to get some rest. He said that it is very quiet but that was a lie. I messaged them and asked if i could receive a partial refund, but nobody has responded. I also sent them a message while it was going on. The front desk clerk stayed outside with another guy and just allowed the phones to ring. I will not be back.

Not maintained; staff were helpful; breakfast closed earlier than the posted time. AC not working well; bathroom disgusting.

Hotel was comfortable Nothing

Amazing stay

Rooms are disgusting, have a smell to them

Worst experience ever very nasty and very rude customer service

I'm going to list it as it is.Half the hotel is a storage,the pool is not available it's being worked on, There's a loud smell of mold in the rooms,They don't offer towels tho I brought my own,It's some where to go if your lights are out ,or have no where else to go.It has men that's employed by contractors that .work in the city that mainly stay there .

It was close to eating places. The power went out and the lights were still out at when l checked out Sunday morning.

The quality of my stay was a mix. The carpet was stained and dirty, as well as the elevator floor. It was not expensive, so I guess in that respect you get what you pay for. The water was nice and hot for a tub bath, but the stopper was broken. The bed was very comfortable. Not an ideal area of town

On the second day stay a bad storm came through and knock out power bad over the city....but not knowing that the hotel would go out 😞 and I feel if I'm paying money for good service why don't y'all have damn generator we were in dark even into the next day not cool

This whole property is absolutely disgusting. Outside in the parking lot, there were loiters at all hours of the day and night, with signs stating the hotel is not responsible for damaged or stolen vehicles. Once inside, it’s immediate how dirty the property is. The entire place smells musty and everyone is either sticky or slick. The carpets are beyond repair and stained. Once in the room, you are met with the exact same. Ol, stained and sticky floors. The fixtures, bathtub, and toilet are old and damaged. The property is located in a very sketchy area/neighborhood. I would not recommend my worst enemy to stay here

they said nothing online that they are Under construction Until I asked him the hours of the pool and hot tub and he said it's under construction run down air conditioning I have pictures to show everything it is the middle of summer Hotter than heck and everything is closed And we paid good money to come here More than we could have paid anywhere else that did not have a pool or hot tub, The manager barely spoke English it was very hard to understand his India Accent, Not very hospitable. do yourself a favor call before you go anywhere before you book anything because it's ridiculous at the hot tub in pool would be closed in the middle of summer. they had nothing to drink for breakfast only one waffle machine, And people were using it to make two waffles or more, I needed some papers printed out they had no printer as mentioned earlier I asked if I can email what I need to be printed out the man said yes I go what is your email address and he looked perplexed. Nothing to write home about please do not stay here you will waste your money and be very disgusted like we are.

It also needed a lot of repairs and the window was not locked. It did not feel very safe.

Breakfast was very bad. It wasn't worth eating. No juices at all. Cereal was stale or old. Hallways on 3 floor smelled really bad and many stains on carpet. Poor upkeep overall. The hot water was limited for showers. Would not stay there again.