Hotel Manhattan, BW Signature Collection

Clean room, the television didn’t work though

Front desk just no knocked and just came in the room.

Expedia sent me an email asking me to review this hotel and I figured I would since this place is so disappointing. It's blatantly apparent that the management do not care one bit about the guests. The property is as soulless and unwelcoming as it gets, not to mention they have a foreign man on a video call on the computer attempting to check people in. When you are paying a hundred dollars a night the least you can expect is a friendly face to check you in. Not some face on a screen who you can barely conversate with. The man in front of me when I checked in walked out due to how inconvenient checking in through a computer screen is. Luckily, I was saved by a real human, however it felt like another insulting way companies are trying to increase profits. The customer is not stupid, and the customer knows what a good hotel experience is, and this place is absolutely not a good experience.

Everything was great

I RESERVED A ROOM WITH 2 QUEENS, KITCHEN, AND SOFA WITH SPECIAL INSTRUCTIONS DUE TO HEALTH ISSUES. WE WERE SENT TO A SINGLE KING, KITCHEN, SOFA ROOM WITH HEALTH ISSUES CONSIDERED. THE ROOM WAS NICE BUT IT WOULD NOT WORK FOR OUR NEEDS. IT TOOK A BIT BUT THE ISSUE WAS CORRECTED. THE NEW ROOM DID NOT FIT THE HEALTH ISSUE REQUEST, THE FRONT AC DID NOT WORK. WATER WAS ON THE FLOOR THE FOLLOWING MORNING FROM AC. HOWEVER THE OTHER AC DID COOL THE ENTIRE AREA. THE SHOWER ALSO WAS NOT CLEAN. WE TOOK SHOWERS BUT DID NOT TOUCH THE WALLS. WE GAVE THE BABY A BATH IN THE SINK. BREAKFAST WAS GOOD AND THE COMMON AREAS WERE CLEAN. THE STAFF WAS SO KIND. IT WAS A VERY QUICK OVERNIGHT STAY THEN ON THE ROAD AGAIN. EVEN THOUGH WE HAD ISSUES I WOULD STAY AGAIN BUT I'D CALL AHEAD AND DOUBLE VERIFY ALL MY RESERVATIONS AND NEEDS.

The property was nice along with the rooms. But myself and the wedding party that were staying there and other customers that i spoke with also were very dissatisfied due to the fact that there was NO HOT WATER ALL WEEKEND and there was nothing done to fix the situation, we were lied to each and every time we notified and complained to day and night staff up to the time of check out, I will NEVER stay at any of these properties ever again, to know your customers are VERY uncomfortable due to NO WATER and the staff treated us as if this is what we paid for. and I do plan on contacting the proper Authorities concerning this matter.

Air conditioning can be a bit noisy. Vent fans in the bathroom would also be helpful.

It’s was very good comfortable. customer service was really good. We needed an extra blanket and they provided for us, even though it was really late when we needed it. But they were there for us, and that really means a lot. Honestly, the only thing I just didn’t like it was it was not free breakfast. That was the only thing everything else. It was really good.

Breakfast you have to pay for. Nobody was at the front desk when I arrived to check in but was there quick for check in. HIGH HOLD CHARGE ON CARD FOR CHECK IN. I was talking to someone on a computer when I arrived. Beds were made messy. But everything else was great. I was also charged for early check in I have been to nicer and never was charged. But other than that. It was great. I’ll only stay there because it’s close to the water park

Clean room no front desk help because it was by FaceTime the check-in

Very cool decor, clean, and super friendly.

The layout of the room. Bed was kinda hard but otherwise great

If you plan on eating at the onsite restaurant, you need to place your order with the front desk attendant.

2nd floor smelled like mold/mildew. Room stayed damp to the point of wet floors. Toilet is literally a quarter of an inch from the door when opening it and too small for 2 people to get ready at the same time.

Not so great, the hotel smelled stale and the gym was deplorable! I don’t recommend this hotel!

If I had to change anything it would be to be a soap, shampoo and conditioner dispenser in the bathroom. We had 4 people and one tiny little bottle of soaps. But otherwise the place was really nice.

As soon as you walk in the hotel smells like either humidity or mold. The outside of the establishment looks like it needs work. The vehicles parked on the side give the place a sour look. The panel in front of the bathroom sink came right off and there was a dirty towel under the sink. All in all the place has potential but needs some work. For the price of the room it would be nice to have at least complimentary breakfast. When you book they give you the option of certain requests, I requested extra towels and room temperature to be set at 72. We got to the room and no extra towels and no set temperature.

It was clean and located in a good area. It was a nice size room. Big coffee drinker and the coffee was nasty and not many choices on creamer and sugar. Only 2 carts. We had to bring all of our stuff from the room to the cars.

Very clean

Very disappointing stay. Check-in was frustrating from the start. I rang the bell and could see an employee looking at me but she didn't acknowledge me. After waiting, I rang again. She finally came over but directed me to a TV screen where a remote agent checked me in while she helped a couple who arrived after me. I had to scan my own ID, credit card, and activate my own room key. There was also an unexpected $50 deposit. When I got to my room, there were no towels, no extra toilet paper, dust on the bathroom shelves, and a strong musty smell. I had to call for basic supplies. I also ordered 15 wings from the BBQ restaurant downstairs for $28, and they were some of the worst wings I've had. The next day I left around 10 a.m. and returned close to 11 p.m. My room had not been cleaned, the bed wasn't made, and I had no fresh towels. The front desk said housekeeping was running late and would come the next day—even though I was checking out. I was told to go to the front desk to pick up towels myself. Poor customer service, poor housekeeping, and an overall disappointing experience. I will not stay here again.