Holiday Inn Express North Conway by IHG

This place was outstanding and I highly recommend this hotel.

Very clean

The place was brand new. The floor was dirty in our room. The pool was not open. The staff was great. The breakfast attendant fabulous.

Perfect stay

Staff was very friendly. Pool was being used to hold all the materials for the renovations so it was inoperable. The laundry room had no power so the machines were not available to use.

Was nice to see the newly refreshed interior. However, the bathroom could use some redesign: the toilet was way too low; using the shower (which was much nicer than the old bathtub) was difficult because (1) one had to clamber over that toilet to get into/out of the shower because (2) only one door moved so one actually had to get into the shower to turn on the water. There were no cups in the room with which to take pills - probably because there was no in-room coffee; there was no cold water in the sink, only the shower.

Everything was newly renovated and perfect. We really enjoyed our stay!

Newly renovated.

Staff was very attentive. The property was super clean.

Staff members were excellent and the facility was just remodeled Breakfast was very good and well managed

We were woken up in the middle of the night by front desk saying there was a noise complaint and we were all sleeping!

Property and rooms were very clean and looked new. Upon arrival we asked what time the pool would close, we were informed that the pool was closed and under repairs. One reason we reserved this hotel was due to having the indoor heated pool. This should have been disclosed in the hotel listing. Another issue was with the morning breakfast, once food and drinks were gone, they were not restocked and tenants were told they would not be due to the breakfast stopping at 9:30. We arrived to eat at 9:10 AM. I feel due to the cost of our stay, breakfast should be served until everyone had eaten!!!

The pool was unavailable. The air conditioner in the room didn't work. The shower was just a trickle.

Yes apparently there was a FIRE on the 13th of August and our room was reserved for 18th and NO ONE called me to tell me our rooms were not rentable. We get to the hotel 4 hours from us only to find there are NO rooms because of said fire.

The hotel had a fire and no one told us about it

Great location, on construction without any notice when booking.. not worth the price paid

The beds

Room was clean and breakfast was good Took over 30 minutes to try and check in. Staff seemed very confused and scattered when checking in and making room keys took a very long time and did not work multiple times. Hotel is being renovated and things like the vending machine on floor 2 was out of order.

There were no toiletries in our bathroom and I had to ask for a blow dryer. And our floor was under remodeling

It’s being renovated, so it doesn’t look the cleanest in the hallways. Would have been nice if it was advertised so we could at least expect it.