Extended Stay America Suites Pensacola University Mall

Bad

Nothing It was nasty and the staff was horrible

Quiet Dirty staff one lady friendly rest not so much

Very dirty

Check in and got to the room. It had a little smell to it. I turned on the TV and it did not work. Went to the front desk and they put us in another room. The floor have a trash room and they were overflowing into the hall (it was nasty). We got into the other room and the bathroom light did not work. I looked at websites about getting a whole other hotel but everything was booked. Decided to go to the beach and stay. Also noticed someones litter box must have leaked out in the hallway (it was nasty). Will not stay here again.

All I can say is, my $88 I spent for one night could’ve been well spent elsewhere. Even a motel. Kitchen tools were dirty, kitchen space was dusted off but still could’ve been cleaned more. I wouldn’t come back is all I’m saying.

Bad

Good place

Nothing. I even left 2 days early. Our air conditioning didn’t work. The fridge didn’t work. The fire alarm chirped all night. They messed up my booking. Total nightmare.

good

The morning staff was friendly After paying we are told the elevator is out. Our room is on the third floor thank goodness we didn’t have much luggage. We are both senior citizens. The rails for the stairs were filthy. The carpet on the floor was filthy. The TV did not work right. The phones were out. No blow dryer we had a kitchenette, but no silverware. Was told as we were checking out if we had called them they would’ve brought it to us there again. The phones were out. We tried calling them on our phones many times and kept getting the one 800 number. The young lady as we were checking out. Very nice

Pleasant

First room we got was dirty and the beds were a mess. The property needs some TLC ASAP!!

They are located in a area convenient to everything and not for from the beach The elevator was not working but it was a minor inconvenience. I needed the exercise

Bad

Bad

And very quiet

No working elevator Not clean,, smelled terrible Vagrants in parking lot

Not the cleanest but no bugs!! And felt safe

Pleasant