HomeTowne Studios by Red Roof San Antonio E - Frost Bank Center

Exceptional

Was close to venue Room was filthy. Floors were dirty and bath towels had stains and looked dirty. Was disgusted. Let them know and they offered another room but we had no time to change rooms since we were trying to get to concert on time. I asked if they could give a discount and the manager said since it was booked on booking.com I would have to contact them.

It was very comfortable and quiet Nothing really bothered me

It was close to the venue we were needing to go to. Not the best side of town to stay at also one of the maids was very rude. An accident happened in the middle of the night so we let the front desk know about it and we were more than willing to pay for new sheets if needed but they were kind enough to tell us there was no need. However when the maids came to change our sheets one of the women came to our room and told us not to do it again and that they were ruined because of us and was extremely rude. Also not sure what happened but as we were cleaning up to leave my boyfriend poured water down the sink and it came down out of the pipe under the sink .

Exceptional

Very professional staff for a good stay in San Antonio, easy access to I-10 it also accommodates you by having quick access to wherever you want to go, don’t let the gem get past you. Good people work here and it’s clean, one of the best stay in the area, treat yourself right by booking here!

I had ants in the restroom but I loved that it had Roku TV.

Superb

Exceptional

Very good

The room was clean, and the property was well maintained When I booked this property, I expected the room to include a kitchenette with a stove because it is marketed as a “Studio.” However, the room did not have one. The name is misleading and can create false expectations for customers. The listing should clearly state that no kitchenette or stove is included.

Professional Staff has been have been really great pretty helpful, patient and understanding as I am a truck driver who is stuck here in the city for the weekend. Rooms are clean, property is well taken care of and I don't have to worry about me or the truck I have to deliver being in an unsafe area since the rooms are reasonably priced.

Exceptional

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The check in lady was nice The room was dirty, I had to go purchase cleaning supplies to clean before sitting down. Was almost tempted to get a bug bomb but me and my kids just left a day early we were booked from 07/03-07/05 we left on 07/04.

Kaleesh made us feel very welcome. He was attentive and courteous after a glitch at check-in. Overall our stay was comfortable and restful which is exactly what we needed. Not applicable.

Exceptional

The rooms aren’t very clean and the beds are very hard. TVs are very out dated. The pool was nice and clean so was the lobby.

Could not beat the price. It was pretty quiet too. Very close to the convention center i was going to If hotels are no longer going to clean the rooms every day, they should put several days worth of wash cloths and more than 2 towels in the rooms.

Exceptional