Extended Stay America Suites Phoenix Scottsdale Old Town

Always a nice, quiet stay. Friendly staff.

Exceptional

Very good

Bed was wrong size, room was comfortable with nice chair.

Disappointing

Exceptional

Exceptional

Everything about the property was good.

Bad

The shower had black mold.

The staff were amazing. The buildings are old, and the room I stayed in was dusty. For an extended stay place, it's kind of a hassle to have to ask for dishes and a hair dryer, but the wonderful staff quickly obliged. Also odd and unhelpful that extra washcloths are not provided/allowed.

Room was clean and comfortable and customer service was great Nothing

Supposed to be a queen bed, was a double bed. One bed nightstand light did not work and the chair near the bed was missing.

Basically a good place functional and comfortable.

Good

Nice rooms and comfortable beds. A few small things

It was okay. I did have mold in the shower however the on call mgr sent mait in to clean it. I like that it had no bugs. Mold yes bugs no. The mgmt/ front desk were very cordial and efficient,however.... I was there 5 days and they did not offer cleaning. The cleaning people came by but did not tell me what they wanted bc they only spoke spanish. Offered me towels thats all. The grab in go breakfast was good but they could of added some fruit. Again if I ran the place I would of at least of added bananas. Maybe a few apples, and I'd make sure no bathroom had mold! Alot however, it is in a great location. Again mold in the shower floor.

Location, location, location. It was okay. I did have mold in the shower however the on call mgr sent mait in to clean it. I like that it had no bugs. Mold yes bugs no. The mgmt/ front desk were very cordial and efficient,however.... I was there 5 days and they did not offer cleaning. The cleaning people came by but did not tell me what they wanted bc they only spoke spanish. Offered me towels thats all. The grab in go breakfast was good but they could of added some fruit. Again if I ran the place I would of at least of added bananas. Maybe a few apples, and I'd make sure no bathroom had mold! Alot however, it is in a great location. Again mold in the shower floor.

Everything was good as usual.

Superb