HomeTowne Studios by Red Roof Spokane - Valley

Passable

The staff General manager in particular was rude and a liar she should be fired

No on site ice machine

Great staff! Caring and kind

Was unable to stay because they don’t accept cash. This should be listed in property details when reviewing

Amenities were good. Full size frig which most places don't have and a stove for cooking. Hi def tv, cable, wifi and monitered parking so no unauthorized vehicle were allowed. I was unable to use the entrance nearest me because there was no handle on the outside of the entrance/exit door. Moreover, the price was too high and the location was just off a busy street.

Amenities were good. Full size frig which most places don't have and a stove for cooking. Hi def tv, cable, wifi and monitered parking so no unauthorized vehicle were allowed. I was unable to use the entrance nearest me because there was no handle on the outside of the entrance/exit door. Moreover, the price was too high and the location was just off a busy street.

Bad service grumpy woman

The first room I was assigned did not seem clean and smelled of cigarette smoke and spray perfume so bad that I asked for a different room. The staff was very apologetic and immediately gave me a different room. The second room was very clean but the deadbolt would not lock. To go to the office you had to walk through a smoking area right outside the office door. The bed was comfortable and the towels were nice. There isn’t any coffee maker in the room nor is there anything offered in the office. Each room has a kitchenette but there aren’t any supplies like plates or silverware or pots and pans. If you just need a place to crash for the night it would work well for the price.

Good part location… but definitely not a family hotel nor to stay for vacations

Cleanliness of hallway, elevator and room.

Convenient location

Very poor

No WiFi and smelled. Not clean

Very good

The place feels more like a cheap rundown apartment complex, there are obviously guest living there. States no pets allowed, but that policy is ignored. Key card locked stairwell doors weren’t working so there’s no security. We stayed here at a desperation due to wildfire evacuation; would never stay here again.

We were under evacuation from fire and were very grateful to get a room there

Good

Bedbug! Bedbug! No refund by unhelpful manage. No ice, no lightbulb.

Property was gross. Pictures online looked NOTHING like the room. Dingy, dark. Absolutely stank of stale cigarettes. Expressed my frustration of being duped to the manager through Expedia app and was disregarded. Felt more like an argument or her trying to prove a point than helpful. Would not provide refund for the first night although I was very upset and shocked by conditions. I’m sure there will be a similar response to this review. Anyway- drove 5 hours and didn’t feel safe at the property so had to stop several hundred dollars to stay elsewhere and couldn’t even get a refund for sheer dissatisfaction and false advertising.