DoubleTree by Hilton Sulphur Lake Charles
About DoubleTree by Hilton Sulphur Lake Charles
Comfortable Accommodations Doubletree Sulfur Lake Charles in Sulfur offers family rooms with air-conditioning, free WiFi, and modern amenities. Each room includes a work desk, refrigerator, and TV. Dining and Leisure The hotel features a fitness center, sun terrace, and a year-round outdoor swimming pool. Guests can enjoy a family-friendly restaurant serving American cuisine, a bar, and a lounge. Convenient Location Located 14 mi from Lake Charles Regional Airport, the hotel is near attractions such as Creole Nature Trail Adventure Point (4-minute walk) and Isle Of Capri Casino (8.1 mi). Guests appreciate the attentive staff and excellent service.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room microwave
- Pool
- Pet friendly
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
Reviews
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No water pressure . 3 rd week in a row
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There was nothing like inherently wrong with the hotel overall, it was just an odd layout when you walk through the lobby. The restaurant takes up most of the space around the entire entrance to the elevator. People were nice. Pillows and bed were very uncomfortable. Pool clean. Food at restaurant was good. Just an ok stay.
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Water pressure was very low. Almost too low to take a shower…
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Water pressure is very low. Almost too low to take a shower.
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Superb
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Exceptional
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Wonderful
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Good location and bed was comfortable. A/C was loud, limited WiFi unless you pay extra. Shower doors would not stay completely closed. Stained seating in room, needs to be replaced. Expected more for the price.
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The front desk guy and the restaurant staff were the only good thing about our stay. The restaurant had live music that we listed to in the lobby while waiting for our to go food. The room was moldy and smelled bad. There was a kids baseball tournament so the hotel was filled with screaming kids. That’s fine, but we couldn’t eat at the restaurant and it was making the place dirty. The parents were not giving any supervision. The pool was filthy because of this and they were splashing around so much we had to leave and couldn’t enjoy it. In fact, the hotel staff had to put a wad of sheets at the pool door because the water was coming into the lobby. The shower had poor pressure but there was a good supply of hot water.
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Great music/band in the evenings and the food was good. The staff could be more helpful and there are not enough carts available for bring your belongings in and out of the hotel. There were only two and they were never at the front desk.
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Clean
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The staff could be more helpful and there are not enough carts available for bring your belongings in and out of the hotel. There were only two and they were never at the front desk.
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No hot water during our entire stay and very poor water pressure
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Comfortable king-sized bed. Adequate bath essentials.
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Very good
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There were bugs in the bed and the toilet seat handle fell off. When I went to the gym, the bathroom didn’t have any soap. And when I went to the bar, they closed early.
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ADA given however not requested.
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Very good
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Kodey got us checked in and even tried to help get my co worker into a handicap accessible room, which we very much appreciated. The hotel needs to be refreshed. You can tell the pipeliners have used and abused it. My room had staples in the walls and ceilings from blocking the room off with plastic, probably from a previous leak. There was a thermostat on the wall but it didn't control anything. The room was clean overall though. My only real complaint is that we were both charged $5.51 for a parking fee that was not included or disclosed by expedia and was never disclosed by double tree at check in or check out. Still waiting for these charges to fall off after calling the hotel and them agreeing to reverse the charges.
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Very clean and friendly staff.
