Comfort Suites Hanes Mall

Breakfast is very poor according to value.

Just a tired old hotel in poor shape. Our room was not very clean especially the bathroom. We carry sanitizing wipes on all trips and used most of them to clean.

Everything was great for our overnight stay. Everyone on the staff was very nice.

The hotel was nice. The staff were very friendly. The TV’s in the room were outdated. One of the lamps didn’t work and the lights over the bed seemed to have a short in them…when I flipped the switch to turn them on, nothing would happen. But then maybe 15-30 secs later, they would come on. Overall, the room was nice. The beds were comfortable and you couldn’t hear outside noises or noises from the other rooms or hallway.

Clean

x

Very good

Convenient. Fair price. Nice staff. Rooms clean. Could use an upgrade

Thank you for taking good care of my Family while they were in town.

Clean facility and very spacious Incidental fee 150.00 very high! And unexpected

Pleasant

Clean but need ice machines closer on something other than the first floor

Exceptional

Passable

It smelled strongly of smoke that the property was trying to cover up with chemicals/ other strong substances.

Exceptional

The breakfast was comparable to more hotel continental breakfast. There were a variety of options. The coffee I must say was excellent and I appreciated the variety of different creamers to choose between I usually had to run the water for about 5 minutes before it got warm and then a little more longer for hot. This was only in the sink. The shower got hot a lot faster

The property was well maintained: clean, neat, and welcoming. The staff was friendly and helpful, and the complimentary breakfast checked all the boxes. I would stay there again and recommend it to friends and family alike.

Exceptional

Quite pleased. Don't know if we will return.