Sleep Inn & Suites Abilene Near University

Ac flooded room

The place smelled and learned it was being repaired from fire damage. Repairs were still being made after date mentioned on the site. It was old and beds were not super comfortable. The staff were extremely helpful and polite. The lady behind the counter was a pleasure to deal with that we decided to stay otherwise would have probably tried to look for another place. It was ok for a night.

When we were checking in, there was an apology letter taped to the front desk, and also in the elevator. There was a recent (electrical according to the desk clerk) fire. Repairs were being attended to, and were still apparently ongoing. It affected rooms at the end of the first floor corridor. We were a little wary about that, but as pre-booked, it was to late to cancel for a refund. In our room several things didn't work, the wifi for laptop access (phone wifi worked), the television didn't work at all, and the phone to call down to reception didn't work. We were there only for one night, so we decided we'd just use our phone and read our books. In the morning we informed the desk clerk (someone behind us also said their TV didn't work), and she was surprised. We said we wondered if it all had to do with that fire. She said she would look into it, as we left. Yet the bed was comfortable, a nice tub/shower, excellent breakfast with all items typical of most hotels, very friendly staff. I'd suggest calling first, if you want to reserve a room, to see if this situation has been completely resolved and all repairs made.

Staff was nice Buiding has seen better days. I didn’t think it earned the cost (not even close).

Tasteless eggs, very greasy sausages. Other items appeared to be better. Facility had recently experienced a fire and reeked of smoke throughout. There was no notification to guests that the facility was under repair. Bath had a hole in bottom of tub and a rusty drain. Vanity sink had no provision to hold water. Very weird tv connection requiring employee to bring another remote to reset unit. On the plus side, a/c worked great. Definitely not worth the cost. I do understand that rooms in Abilene are ridiculously high due to data center construction, but on Labor Day I got a better room and and an thoroughly enjoyable stay at Hampton Inn across the freeway for slightly less

The hotel is under construction from a recent fire and had the scent of smoke. The “fitness center” had 3 options of equipment to use and all were broken.

Exceptional

Dirty, pool not able to swim in due to being so dirty, had a fire prior, smells like smoke. Not clean. Nice staff.

The big TV, the bed was comfortable, the room was clean. The Wi-Fi didn’t work and there wasn’t an ice machine on the floor I was on. The rate was too high.

Great air conditioning. Very comfortable beds! Pool was small and needed to be clean. Out of the three available exercise equipments, only one was working. Unfortunately the smell in the hallway was bad, probably due to a fire incident that happened a few weeks before we booked. And they were in the process of renovating. They had breakfast, however the eggs and bacon were cold. But the waffles were good!

Good

Cleanliness and staff How they tried to put 100 dollar hold on my card for damages and I clearly do not do that to no one hotel ..having another deposit to do is bad when I already spent almost 400 dollars just for two nights

The front desk people were great. Breakfast was good. The beds were comfortable except for the couch bed were my son had to sleep. It was torn and stained looked really gross fir the price we paid wasn't happy. Also half of the building was closed down from a fire 2 weeks prior. It smelled like smoke in hotel and rooms. Kids couldn't use pool because it was green and dirty. Again the staff was great

This place has some construction work happening. They have some kind of air purifier in the halls and it is loud. It ran all night. The hotel also smells funny. The smell is everywhere.

Nothing. There was a fire at the hotel 2weeks ago and I was never notified. The hallway was hot and big air filters running in the hallway The front desk person was not at the front desk when I checked in and another time I went down. Had to wait 10 minutes before someone came. She forgot to give me my drivers license back and when I went back it laying on the desk. Anyone could have come by and picked it up. I had to take a cold shower. Someone had to fix the toilet. The carpet was raveling in the elevator

The staff was kind. But is just about the only thing I can say that is positive. This property has had a fire. We arrived at night so we couldn’t see the damage. Not until after we had checked in did we understand the damage or even tell. We tried to be kind and understanding cause we were tired and had things first thing in the morning we had to get to. Just a few things to mention. The front desk area is the only place that doesn’t smell like smoke. The halls have huge ozone fans running 24/7 that are loud and are blowing hot air. It seems as though the only air conditioning is in the rooms, So in the breakfast area it was very hot. When we left our first morning we both noticed our hair smelled like smoke. The carpet in our room was damp so much so we ended up moving our things to hard surfaces. The pool and hot tub are not working and green with debris from the fire in them. When we left our belongings and bags smelled like smoke. The “hot” breakfast was sad we went down the first morning. The eggs were burnt, the bacon was so thin and over cooked it literally fell apart and crumbled when we tried to pick it up. The waffle batter dispenser was empty so only got 3/4 of the amount you should get. There was no cream cheese for the bagels. There were very little choices and only high sugar prepackaged options other than bagel eggs and bacon. The coffee ran out and there was no one around to help or get more of anything. We came down at 8:30 right in the middle of breakfast service 7-10 I am angry and frustrated that I wasn’t notified by the property ahead of time so that I could make different arrangements. We were there for a sporting event and my kid had a headache from the smoke smell and slept terribly. we are the kind of family that was looking for bargain so wasn’t expecting 5 stars but definitely not what we got. but couldn’t afford to just eat the money and go somewhere else. Wish I had! We did everything we could to stay away as much as we could and didn’t eat breakfast there our second morning. Very very disappointed.

Given the data center being built in Abilene, they are charging what they can get away with which was $166 for one night.

Parking was great! Room was nice and clean. Staff was friendly!

Nice. Minus fire. Which wasn't really their fault...

Very disappointed that the pool was closed and we weren’t advised. Traveling w teenagers and they love the pool.