Courtyard By Marriott Bentonville

Superb

It was fine. Everything worked like it was supposed to.

Room was very clean. Rooms are only cleaned every other day. Staff was great.

I would recommend to all!

Nothing

Meets my needs hands down, got what I expected (based on pictures). Staff was polite.

Very good

Really enjoyed our stay. Comfortable and convenient

Exceptional

Superb

It was very quiet and clean

The hotel was clean, quiet, and located within a quick easy drive of the Crystal Bridges Museum! Just a note - the property does not have an indoor pool but all in all a very nice place to stay while in Bentonville.

Staff unfriendly and helpful No breakfast as I paid for it Staff

We paid for a suite but condition of the room was horrible. Room smelled terrible, bathroom faucet leaked which left standing water on vanity and the door deadbolt wouldn’t retract making it difficult to lock room from the hallway side. 2-night stay but room wasn’t cleaned. Not up to Marriott standards!

We were not here long but our stay was great. Clean facilities and expedient checking and check out made this stay quite enjoyable.

Clean Stepping over the tub

Despite what Expedia says, I can confirm there is not pool and no free breakfast here. It seems like they've changed some things and I was told they filled in the pool a couple years ago. When you check in, it looks like there's an area where free breakfast would be available, but it's set up as a cafe with menu items and prices and such. My kids were heartbroken after they boldly walked behind the counter to start getting their breakfast stuff, and I did a double-take and told them to get out of there, it's not like the higher-end hotels we usually stay at.

Exceptional

The location was great. Central to our main activities. The staff were great. Would stay here again. The hotel was great. I wouldn't change anything about that. Our booking experience through the app left a little to be desired. We needed to be able to cancel one night because our plans changed and we were unable to do that through either the hotel or the app. The app, erroneously, said to contact the hotel regarding changes to our stay. The hotel let us know they couldn't touch our reservation since it was made through a third party. Why tell customers to contact the hotel directly if the hotels are powerless to change anything? So frustrating. I spent 2 hours in a mindless loop trying to get a partial refund. We essentially paid double for our stay because neither customer service for Booking.com nor the hotel were able to adjust the dates of our stay. I would much rather book directly through the hotel and pay higher tax than deal with this app any longer.

The room was spacious and comfortable. The bathroom seemed a little out of date, but everything was clean. There was a great gym and cafe. Everyone was friendly and helpful.