Hyatt Place Chicago/River North

We had a wonderful stay at Hyatt Place in downtown Chicago. The location was perfect for exploring the city, and the hotel itself was lovely and comfortable. The breakfast was amazing, and the customer service was exceptional. Everyone was friendly, helpful, and welcoming throughout our stay. We would definitely stay here again!

I show up at this hotel late evening (post dinner). The front desk staff pretty much said they dont have a room since there is some water leak. He said he will be moving me to a hotel next door. I immediately protested saying I had booked at the Hyatt River North - and dont want to stay in the next door hotel. The front desk person said I either have the choice to move to the hotel next door or I can go figure out myself where to stay. His verbatim response - "atleast you are not left on the streets figuring out where to go". He almost made it sound he was doing me a favor. I moved to hotel next door and was given a room there. When I asked their front deck what was going on, his response was: "I am not sure. We were told to accomodate you and we are doing just that. They must have overbooked". Just imagine! I reserve well in advance only to know Hyatt had probably overbooked. Anyway - made my peace and settled down for the night. Could not do much since it was already late and I had an early start. The next morning - I wanted to register a complaint at the Hyatt front desk and walk up to them. There was a new lady now at the front desk and her unapologetic response was - "sorry, we could not accomodate since your room had an AC problem. And this is fairly common in the hotels industry". A new reason now! Terrible experience. Not staying in Hyatt and mostly not booking through Hotels.com anymore. Insulting!!!

Great location, really clean and updated. Great breakfast! Would definitely come back.

Everything was good except for the breakfast . The weekend breakfast was terrible - it was a little better on Monday. The staff asked inappropriate questions regarding my husband stay at the hotel while he was at the breakfast .

Great location. Happy hour is a nice feature

Was a great experience. Would highly recommend and would do it again.

Exceptional

Comfortable hotel close to the underground station.

Great breakfast, great staff and room was nice.

Pleasant

Pleasant

Great breakfast, kind staff, clean room

.

Very poor service - from sending water to anything else

Good

Exceptional

The hotel was conveniently located near points of interest in The Loop. Breakfast was excellent.

Exceptional

Very little customer service trying to get an early check in. the noise level in downtown River north was intolerable

Superb