Hilton Orange County/Costa Mesa

Very nice hotel for a great price and it was nice to have Starbucks in the lobby.

na

Good experience

The customer service and staff are the best thing about the Hilton. This was my second stay this month, totally different location and the consistent thing is the staff is top notch and well trained....the cleaning is just not there. Dust on the phones and lamps. Stains, old fixtures, old tvs. For people that have comfort shows on anything other than Netflix may be frustrated...people with OCD or other nuerodivergent issues....forget it....They do the right thing and try to be helpful when things are brought to their attention, but why not up the ante on the cleaning? Upgrade tvs they are so cheap these days. $40 a day in parking per day per room and you can't get new tvs? Holiday Inn, I can understand but Hilton is a different type of brand or at least they used to be. I won't go into details but I gave them proof of what had happened. They made things right with me but I will not lie and say the state is perfect. I really would like to see Hilton take cleanliness and efficiency more seriously than they do now and not just offer people points and refunds. It's such a good company with such great staff. Just make the changes and then you won't lose money having to refund people for stuff like this.

Very good

This was conveniently located for my needs. I used the airport shuttle, which was a big help and I felt I was getting good value. The property was clean and the room was quiet. The bed was comfortable. I had a basic room and it was quite large. The property does need some updating-- the carpet is worn in the hallways and in the room. My room and the hallways seemed a bit shabby and dated.

The breakfast buffet was delicious. The room was clean. Staff was very friendly, professional, and helpful. It was a great stay overall. I would definitely book again.

Exceptional

Valet staff was not friendly but front reception staff Mayra made the visit better.

Great place to stay!

Have to pay for parking and take two elevators to get to and from your room. Probably stay somewhere else next time in the area.

Superb

It was clean and very nice. The family and I had a very nice stay. It was busy and the area is very safe.

It was a clean, quiet modern place. Everyone was helpful and I felt very rested.

Clean room. I requested for a first floor handicap accessible restroom. Didn’t get it. Check-in was quick. Room was clean. Didn’t like the the fact that you have to pay for parking.

Great location! It was clean and the beds were comfortable. Also the staff were so friendly and helpful!

Nice location.

Make sure to have trash bags in trash cans

Unfortunately, the ironing board was wobbly and made it difficult to iron my uniforms. However, the iron worked great!!! The cleaning crew began between 7:30 - 8:00 am. She was knocking on the door. This saved me as I had overslept for a meeting. EEK! There were no maps or directions left in the room for me as to know, again, how to operate the TV, get to the pool or the workout facilities, etc. The front desk staff was very helpful and knowledgeable. The building maintenance needs to add exhaust system for the parking on B-1. The heat and fumes were almost overwhelming where I parked. Another guest who I knew, his room was double booked. A female guest entered his room as he was on the phone with the front desk, get this, asking for directions on how to get the TV to operate. Thank you!

Exceptional