Hampton Inn & Suites Phoenix/Gilbert

Superb

Everything

It was quiet, it was clean, it was updated. Staff was attentive. The bed was once a good mattress only now it’s not so great. Not horrible but worn and we found ourselves falling into the middle. Then one thing I disliked more than the bed was the flag is not illuminated at night. I’m ex military and this matters to me

Customer service and complimentary shuttle was excellent! I would highly recommend!

We enjoyed our stay here!

Everything was great the bed was awesome.

Good

Location cleanliness and friendly staff

Very clean and inviting

I do a lot of traveling and have stayed in a lot of hotels, this is comfortable convenient to the airport, and the staff was professional and courteous! I will definitely stay again!

The staff was super friendly! Very accommodating. The room was nice! The breakfast was good! Beds were comfortable! Would definitely stay here again.

The room was great. Good beds. The breakfast was fine with hot and cold selections. The doors and locks were in need of attention. My door was hard to close and I had to have the key reprogrammed 4 different times to enter my room. It was a nuisance to keep going to the front desk, but I did like the hotel.

Why no clock in the room? Had several problems with the key card working. Staff were helpful and attentive. Age of the property starting to show a bit.

Superb

Great friendly staff Super clean would stay again

Everything.

Everything went perfect..Brittney at the front desk was very helpful and a very nice young lady.

Exceptional

The location of this hotel was perfect. Except for the airport, everything such as stores and restaurants were within 15 minutes away. Many were only a 5 minute drive. The pool and sauna were very nice and the breakfast each morning did not disappoint.

The location was great and the staff was friendly and helpful. The pillows aren’t supportive and the AC was very loud, so I didn’t sleep very well. Also, a towel hook near the shower would be helpful.