Richmond Marriott Short Pump

Bad

Very good

This property was clean, quiet and efficient for all of my traveling needs. The staff was very attentive, catering, courteous and fairy respectful. I would definitely stay here whenever I'm traveling.

Friendly staff. Terrible bed. Our backs were killing us each morning.

The beds need to be changed. Really uncomfortable mattress and pillows.

Superb

Well after being a Bonvoy member for over 5 years I didn't understand why I couldn't obtain access to the Bonvoy members section... Furthermore the restaurant was short staffed I had to wait for over a hour for my dinner on Friday and Then Saturday the resaurant area was very unmaintained ..Had to Start my Saturday Morning with dirty dishes everywhere fruit flies from finished breakfasts just left and not cleaned up...I hold Marriott at a very high standard and I was highly appalled However Sam Perry the Manager on Friday Morning was very Professional and a Pleasure to to be serviced and by

I wish there was breakfast available for non elite customers

I really enjoyed my stay as I was coming off a stressful week and decided on a staycation. The room was very clean and comfortable. The hotel was peaceful and the breakfast bar was a great addition. It was a great relaxing weekend that I desperately needed.

Very comfortable room in an updated hotel.

Cons: Lacking room cleanliness. Please clean the air vents in the rooms and pay special attention to dusting. We stayed 3 nights and had to complain for stay over service to be completed. When we arrived at the pool there was a trail of blood along the walkway. Poorly maintained area and warped chairs. Additionally, poorly patrolled as there were guests smoking weed in their room on our club floor and nothing was done. This was not at all the Marriott stay we are used to.

Staff were courteous & accordingly

Exceptional

Very good

I have stayed here several times in past 2 years. This year it has not been up to expectation. This visit I stood at front desk over 10 minutes waiting for someone to come and check us in. The bathroom had cover on pipes coming off and old wall plates The comforter had stains. Not planning on staying here anymore.

Great property

The restroom in the room we got assigned was so bad... That my kids came out of the room immediately saying shower is very bad and broken walls in the restroom. Apart from that rooms were fine and breakfast was good.

Had a great time second time booking here we will be back

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The room was clean. Staff were nice. I wish I could remember the bartenders name because she was excellent.