Hampton Inn Houston I-10 East

It was good

The staff were lovely, especially Twila. Unfortunately my room was oddly humid. Like, even the floor had the humid dampish feeling. Maintenance came in while I was gone (with my consent) and checked on it. When I returned my room was at 55 degrees but it was no longer humid. It was either arctic bliss or humidity.

The breakfast was okay. They allowed smokers to smoke at the main entrance. They even had an ash dispencer next to the door. Houston city ordinance requires smokers to be 25 feet from an entrance or exit door. The location sucked. I drove by the entrance road twice before I finally saw the hotel. The back of the hotel overlo[ks a neighborhood. My room look into three peoples back yard. One of the elevators was broken.

The staff were very friendly and helpful! Parking was easy. The room was clean and well-maintained. It worked well for a business trip nearby.

We really appreciated the lady who checked us in , and how clean it was , the house keepers were very welcoming and nice as well We enjoyed our stay until we got to checkout , we were told we had a balance still, when we paid at check in , then proceeded to call the lady who checked us in to ask if she remembers the transaction, then somehow the lady who was working , then told me I only owed 29$ instead of 335$ , which I was confused then they told me it was because of the pet fee I had but I was supposed to pay that with the payment in the beginning, then after I get frustrated, she proceeded to rudely hand me the receipt and says “have a good day” , I asked what happened to me owing any money she said “ I don’t know it just all canceled out “ , with that being said I really feel like this lady either needs more training and or , yalls system needs some fixing but I was highly upset driving home after they tried to get another 330$ out of me for no reason.

Second time here passing through and the staff was just as friendly and attentive as my last visit. Coffee and breakfast are great options My only underwhelming experience was the bed. Both beds felt totally warped. But not on my last visit. Not the staffs fault though. Just a couple of dated beds. Other than that, highly recommended!

Clean room

Great stay. Fast and easy check-in and check-out. Instructions were very clear and concise. No confusion. Very clean and well kept hotel. Place was stocked with lots of towels and all amenities needed to make the stay comfortable. A lot of fast food, alcohol, grocery stores, gas stations/convenient stores within 5 mins drive. 25 min drive from Houston Airport depending on traffic. 15-20 min drive to downtown Houston. Complimentary Breakfast offered. Nice free Happy Hour on Wednesdays if you sign up for event. Gym was nice and clean. Lots of parking made feel safe parking. Definitely recommend and would stay again!!~ Nothing bad to say about hotel. Everything was smooth and professional. Fast and easy check-in and out. Staff was nice and courteous. 20-25 mins from airport. Rooms and bathroom were big and spacious. All amenities needed were stocked. Restaurant and bar on-site. Complimentary breakfast. Staff was nice, courteous, and professional. Definitely would stay again and recommend this property!!

The staff were amazing. The hostess check-in employee was wonderful.

Everything was excellent, except the fact that I booked a room with 2 queen beds and a sofa bed. I only got a 2 queen bed room. When I asked them about it they said they don’t have that there and if they did then it would be a fire hazard. And that was per the general manager.

Exceptional

staff was very friendly, always said hi!! nothing, it was great

Very nice.

Very poor

Well-maintained, smelled nice and the staff was pleasant. Really enjoyed the manager's reception on Wed.

Exceptional

The hotel staff were amazing , always helpful and friendly

Nice! Quick check in. Great breakfast

It it’s definitely a very good place to stay. It has been modernized to an extent IE: Smart Tv, Digital Keys among other things. Night Crew a little grumpy at times but other wise morning crew is very helpful.

Exceptional