Hampton Inn Waco

Very good

Very good

Great place to stay we’ll stay there again if I’m in the area again

Exceptional

.

Very good

Everything!!! I have no complaints

Staff was friendly, space was clean, some elements are outdated, but it did the job.

Easy to get to. They didn't refund the $1.00 they charged to keep my credit card on file for amenities.

Exceptional

Staff was wonderful

We are just completed a very rough move out of a house in the heat of summer. We’re exhausted. We had such a helpful receptionist at the desk and she accommodated us with the quiet room at the end of the hall on the top floor. She checked on us to make sure everything was OK. The breakfast was wonderful, especially the seasoned potatoes. It was clean and I loved the amenities in the bathroom. Well done thanks for a restful pleasant night.

The staff was friendly and accommodating when I asked to change rooms. However the 1st room the water barely came out the faucet and was not very hot. The 2nd room smelled moldy in the bathroom and the bed seemed small for a king.

Clean large rooms and good AC. Bathroom could use updating but all you need. Snack area downstairs useful to have!

Great experience

We enjoyed our day and the great breakfast offerings.

We enjoyed our day and...

Clean and spacious rooms.

Very nice stay.

I arrived with my family and immediately regretted my decision to book this hotel. The parking lot was dirty, and the property is located directly off the highway. Upon entering, the hotel appeared old, run-down, and unclean. I also observed other guests whose behavior made me believe they were under the influence of drugs, which made my family and me feel unsafe. I informed the front desk that I did not feel comfortable staying at the property. The attendant rolled her eyes and told me I would need to speak with the manager regarding a refund. I spent four days calling and emailing the hotel manager before finally receiving a response. Rather than showing any concern for my experience or attempting to resolve the issue, she denied my refund request. The lack of responsiveness, empathy, and willingness to address legitimate safety concerns reflects poorly on the level of customer service and management at this property. Based on my experience, I cannot recommend staying here, especially for families.