Four Points by Sheraton Memphis East

Staff was accommodating. Nice

very clean

I was very pleased with this hotel. I frequent Memphis often and have never stayed here until this trip. The updated rooms are very nice and the rain showers are a great amenity at this price point. The gym is very large for a hotel gym and the breakfast was great. No complaints at all in addition to the great location.

Everything except the location driving to the front of the building

The Staff was very helpful when I checked-in. Not a complainer.

Good breakfast, big fitness center. Only downside was pulling out of the parking lot onto a busy road.

Exceptional

Staff was very accommodating to my special needs. The room was very comfortable and clean

no floor coverings in the elevators, the corridors and elesvators stunk. The glass walls in and outside of the elevators were filthy. Hanicapp parking spots were few with non handicap drivers parked in them including the check in clerk . The worst 2 night stay I've ever had.

It was ok, need to clean up more.

Great staff.

Very poor

Good

Nice

This property is being remodeled, but was only slightly inconvenient. Our tv wasn’t working, so we had to move into next door room. The rooms were nice on the fifth floor, and we had a good view. The outdoor swimming pool was excellent!

Good

When we finally got checked in and went to our room, it was a double queen “full”, and we booked a king over two weeks in advance. And I called twice to confirm and make sure we had. When we called to ask why. She blamed it on us and said they are booked and had no kings available. When we got laid down, the mattresses were extremely hard and uncomfortable but we just need a little rest and showers before my wife’s surgery. Our family that came with us had a very bad experience as-well including everything that was said above. They got woken up due to a faulty fire alarm going off and 7 fire trucks swarming the hotel and they good barely get out! They also had to feel with breakfast being late and construction as well. This all would have been a much better experience if the staff was better and had better communication, care and knew what they were doing! And NOT lazy. She would sit and and not move and hatful!

Clean property. Reasonable price. Easy access to I240. Friendly staff.

Good breakfast, affordable, in east Memphis which is safe, very friendly front desk staff, nice gym It’s a little run down - it’s actually going through construction right now, which was a surprise. It clearly had better days in the past… It had a very nice gym.

Quick stay before heading out to Georgia. Building is a bit dated. Check-in was a little shaky at first but staff was Top Tier. Location was renovating two floors, so from 9-5 they make noise. Staff made me aware and they offered free breakfast to make up for it. All and all not bad at all but for a Sheridan chain you'd expect a little more.