Four Points By Sheraton Raleigh Durham Airport

Bad

Exceptional

I love the location and proximity to the airport and basic shopping. The beds were comfortable and it was an overall relaxing and safe environment.

Exceptional

Exceptional

Exceptional

The location Being misinformed and overpriced.

Nope

Clean , quietness , location.

Clean , quietness , location.

Superb

Quiet, being so close to the airport. No ventilation in the pool room.

New, clean, early breakfast service and a very comfortable bed in a room that was well appointed.

Good

Thankful for the airport shuttle.

Refrigerator was not cooling food/drinks alternative was to changes rooms. We declined because we had unpacked.

My review definitely wouldn't make people wanna stay here. So many things went wrong I'll just give you a few We called for an early check in the staff told us give us about an hour and a half which was fine. However after two hours we came back and had to wait another hour and a half to get checked in. While we are waiting one of the managers which I think was a food and beverage manager she was holding a staff meeting right next to us while we were waiting in the dining area. If I could have checked out at that time I would've because she was telling us how they some of the health inspections like not wearing gloves when they're cooking throwing not throwing bad food out ETC. When we got to our room our TV wasn't working had no signal. When to call the front desk on the phone and the Phone wasn't working wasn't working So I had to use my own cell phone to call the front desk. Several people that work there We're working in shorts and T shirts not very professional. This was not at all the Marriott standards that I'm used to. When we were checking out on Saturday the front desk person was sleeping in the office very disappointed

The shuttle was good, although it took longer than we were told it would. The room was clean and fresh. We hadn't eaten all day and this hotel showed that it had a restaurant, but when we got there, we found that the restaurant was closed, and the bar was closed. They had cans of beer and alcohol in a cooler, but they were $6 each, so we walked to the nearest restaurant, which was Hooters. We also booked this hotel specifically for the indoor pool. The attendant walked with us to the pool, but we were very disappointed to find that the pool was very cold (unusable) and small and there was no hot tub. The attendant said he was sorry, but that it cost too much to keep it warm enough to use. We were also surprised to find that breakfast was $12.95, so when I asked about that and he knew that we were upset, he did comp us breakfast. Only one of us got breakfast and we found that everything was lukewarm except for the waffle. It was a very subpar breakfast (not as good as the buffet breakfasts that are included at most of the hotels we have visited). I was very happy that we had not had to pay for it. Other than a decent, clean room, we were very disappointed.

Clean, very nice staff, helpful and knowledgeable

Very good