Hampton Inn & Suites New Iberia Avery Island

Exceptional

Breakfast was great Room had a bad odor and the carpet was wet and TV had bad connection.

Slightly updated but could use better maintenance

The first room they put me in was smelly & not throughly clean. The next room was better. All I have left to say is this hotel is really giving “Hilton” a bad name. It used to be so nice & my go to when need a place to stay.

I was pleased with my stay and I will stay again

But the ac could not keep up with a larger room, which is to be expected. Still a great stay

Very good

Very friendly and accommodating staff.

The pool was green, so decided against going in the pool. Staff was great and we had a great time!

Everything

The welcome on the TV with my name was very nice… las personas muy amables, el desayuno muy rico..

Our first night was very disappointing, the room smelled funny like something wet. Our sheets had an old odd smell like they had been stored for a very long time and the cover(comforter or blanket) smelled burnt, like it had been over dried. The room had gnats flying around and over our bed. The worst part was the bathroom was infested with gnats. Gnats were flying all on the mirror and inside and on the light above the sink. The shelves were covered in dust in the bathroom. We requested another room because we were there for work but didn’t have one available. We requested for the room to be cleaned, bed covers washed and changed, and asked for the room to be sprayed for gnats. We received an apology and the bedding was freshened, the receptionist went to the 2nd floor and sprayed the room for gnats because I had literally killed 30 or more gnats. We were told that we would be moving to the 1st floor the next day once a room became available. Needless to say that was not the case. No one called us or bought clean towels. Thankful that I had packed towels from home just incase we needed more. Only 2 shelves were dusted and the top shelf was left dusty. I figured maybe the person was short and couldn’t see the filth. The gnats were still present in the bathroom and the room. I had to keep our food and personal things tied in bags to prevent gnats from laying on it. After check out we received a phone call informing us that we would receive a full refund and an apology.

Excellent

Little “fruit” flys everywhere in bathroom Sticky carpet, floors Rooms run down, missing art work off walls Breakfast decent Front desk staff - awesome lobby nice/gym good

The location was good and the bed was comfortable. I booked and paid for a suite, I received a regular room. Hotel couldn’t refund difference bc it came through booking.com Also!! Booking.com has no way to really “reserve” or guarantee the type of room you select!! The pool was unusable and one of the main reasons I booked at a hotel. For my kids to use the pool, it was the kind of thing UTI’s come from and I wouldn’t stick my toe in it. The bathroom has obvious water damage and black mold on the toilet. You can tell they only sweep and that floor probably hasn’t seen a mop since 1992.

Superb

Staff was amazing as always - super friendly and helpful. I’ve stayed at the property many times over the years and was always happy with the rooms. This time the room had significant mold on the shower door and the hot water didn’t get as hot as we would like. Overall I would stay again and hope this feedback helps.

It was clean and looks cation close to everything ! Elevator stayed broke Water on floor

The stay was very nice. Very polite and kind representatives. Although we did have a good experience at the hotel I did notice dust inside our room on the air conditioner, window, and in the bathroom. Housekeeping should do better.

Our stay at the Hampton inn didn't start out too well. But after switching rooms we had a very enjoyable evening. Especially helpful, was the front end manager, Tomeika. She handled our issues very professionally even as she could see I was not happy. Hats off Tomeika and turning our evening around.