Thompson San Antonio - Riverwalk, by Hyatt

All the staff were super friendly and went above and beyond. Beautiful property and great amenities

Hell no

Nice spa

I booked here to celebrate...

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Front desk, staff and concierge service was excellent very and extremely helpful for finding activities around the city of San Antonio and just all in general extremely superb service

Food could be better

Beautiful hotel Food could be better

Exceptional

Great rooftop bar, quick bar service to get a drink

The hotel has so many great details added to the room like a face and eye masks for you to elevate your stay. The hot water wasn’t working in my room and I had to take a cold shower. I realized this late into the night when I showered and I didnt want to have to call the staff to come fix it as I just wanted to get into bed.

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Poorly trained staff - restaurant out of business - try any other hotel downtown Monarch Mokara etc… for better experience

Beautiful hotel. Loved it. Will be back

Great location

Rooftop Need more scooters out front to bounce to the venues close by

I absolutely LOVED my stay at this hotel. The staff was amazing and extremely helpful. The location is perfect for tourist, there are a lot of bars in walking distance. The pool was my absolute favorite, I spent a lot of time there. & the spa? My massage was a 100/10, definitely recommend going if you have the extra coins.

Clean and easy to find

Everyone was super nice !

The hotel itself is very pretty. The bed in the Serenity Suite felt like sleeping on a slab of concrete. It made my back hurt so bad I could not even turn over to try and get comfortable. And the couch and chair were not any better. We decided to check out the pool but the water was so murky you couldn’t see the bottom. The coffee bar on the rooftop did not offer any sugar free options for the iced latte which stinks if you’re a diabetic. For the amount of money the room was I expected a little bit more comfort. We won’t be going back to this hotel.