Fairfield Inn & Suites Hartford Airport

Excellent service clean room.

It was fine.

Good

.

The Front Desk staff were very helpful. The Hotel manager greeted us as well! The location is so close to the airport!

The staff was polite, helpful and friendly.

Breakfast was great But we had to walk to find other meals

I arranged with the front desk ahead of time for a 9:30 shuttle ride back to the airport in the morning When I opened the door to my room, it had a funky odor… kind of stale. I was so tired, I didn’t pursue it. I got to bed around 1:30 am. Noise on the floor woke several times and breakfast noise woke me for good at 7:30 am.When I went to open the drapes in my bare feet, the rug at the window/ac unit was soaking wet from a leak. Mold? I went down for my shuttle ride at 9:30 and after waiting 5-10 minutes spoke to the desk. They ended up calling the shuttle company and he finally came at 9:45. I’m cancelling my return stay. I’m disappointed to have experienced such shabby service in a Marriott property.

It was extra special that a continental breakfast was laid out and ready for those of us who needed a 4 am shuttle! Above and beyond.

Exceptional

Having a shuttle to and from the airport is great. Shuttle drivers were friendly and professional and on time. This is a great perk for guests. Staff at hotel were very professional, helpful and knowledgeable.

We got a room with king bed and sofa bed that supposedly sleeps 4. That may be true, but don’t plan on being comfortable. Once you pull out the sofa bed, you barely have room to get to the bathroom. Also, the mattress on the sofa bed looked like it came from an army surplus store and it wasn’t even made, we had to that ourselves after a very long travel day. Although the room was clean and quiet, it didn’t make up for the overall lack of comfort.

It would be better if you added some pastries and potato hashbrown (Vegan).

Disappointing

Property is convenient to airport but the place is very moldy. The gym was so moldy it was not useable. Pool was closed for repair.

It’s a complete shame that this location is considered a Marriott. Upon on arrival we received a room with a toilet that didn’t flush and a pull out couch with a large urine stain. We were moved to the next that provided only two towels when we were a party of three, when requesting more towels, we received two more towels one in which was covered with bodily fluid stains and what looked like black tar. The headboards had very visible hand print oil stains. Carpets were layered in filth. We requested housekeeping after our second night and specified the need for shampoo and soap the morning of our third day, the bottles were empty upon arrival. When we later returned to the room our room was not attended to, so we requested again at 5pm to return at 10pm with still no clean towels, soap nor clean/made up bedding. The next morning we expressed our concerns yet again, again we were promised that management was notified and things would be addressed and management would reach out to us. Still, no one followed through. On our last night there, we finally received a stack of towels left on a stand behind the television, no housecleaning, clean sheets or soaps were ever refilled. Upon checking out, the reception said nothing but “have a good day”. Did not even attempt to ask us how our stay was. The free Breakfast looked okay, but I happily passed. I was so grossed out by the moldy smells of the building, the stains on the walls, and the conditions of the room. We won’t book again

But hallway carpets a bit smelly

Decent breakfast, well-maintained property, nice room

This is an older hotel therefore the rooms will show it. Unfortunately we had to switch rooms and the new room was older than the first. The bathroom had tiles lifting and shower needed lots of caulking. The carpet was very old and torn up as you entered the room. The price was okay given the condition of the property. Coffee and breakfast items were good though.

Checkin gal gave us wrong information Wake-up call was 15 minutes late. Shuttle drivers were excellent, because they are third party. Breakfast was good variety