TownePlace Suites by Marriott Austin North/Lakeline

Worst Customer Service I’ve experienced!

Worst Customer Service I’ve experienced with a Marriott

The Internet was slow and sluggish. The TV color was fading so the show was not colorful and bright.

Room is pretty clean. The bed is very comfortable. Breakfast is excellent

Traveled with family and had a great overall experience. The room was comfortable, the pool was enjoyable, and both check-in and check-out were quick and easy. The only downside was breakfast—the selection was somewhat limited, and it took a while for some items to be refilled. Other than that, we had a very pleasant stay.

Nice area, clean Incorrect room booked, staff wasn’t very friendly.

AC in room is motion activated so if you’re sleeping, it shuts off. Bathroom fan would not shut off unless we flipped the breaker. Pillows sucked. Lesson learned.

My husband and I stayed here for 2 weeks, because we were displaced from our apartment due to water damage from an upstairs unit. We stayed on the 4th floor. It was quiet pretty much the entire time. We made many home-cooked meals in our room thanks to The kitchen. I would frequently walk to the train station, which was only a 15 minute walk and take it into downtown. It was only minutes away from Sam’s Club, Walmart, H-E-B, etc. The staff was always so nice and friendly. The breakfast in the morning was always hot and delicious. My husband and I really enjoyed our extended stay here, and frequently talk about how much we miss the hotel, even though it was under extenuating circumstances that we were there in the first place. Considering the amount of time we were there, I would venture to say it was probably one of the best hotel stays that we’ve ever had. Nothing. Everything was wonderful.

Went for a kpop concert and wasn’t too far from the venue, all the stores and mall was also just a few minutes away.

The desk receptionist who checked us in was so friendly and helpful. The room was clean and comfortable. And we loved all the options available for the free breakfast!!

Have stayed at this location many times traveling on business and never disappoints. Thank you.

The cleanliness, the distribution of the suite, the breakfast was fresh. The AC unit of the bedroom was not working. We reported and they provided us with a stand fan. I would have expected a change of the room or a discount on the rate, but it didn't happen. Anyways, the rest of the experience in the hotel was good.

The AC unit of the bedroom was not working. We reported and they provided us with a stand fan. I would have expected a change of the room or a discount on the rate, but it didn't happen. Anyways, the rest of the experience in the hotel was good.

Nice and convenient place to stay. No complaints! Room clean, staff nice, breakfast smelled good (we had to skip it.) Great location.

Passable

Flawless stay, clean rooms and great breakfast.

Exceptional

Room temperature kept way too cold

Great place to stay

Had a great time there! Will be back.