L Auberge Carmel

Lovely property, staff and location!

Unacceptable lack of privacy. The restaurant staff walkway is directly next to back window of the room, with workers talking and looking into room window. There is no AC in the room and I couldn't keep the windows or shades open due to lack of privacy. Restaurant recycling and grease container are directly under the bathroom window. The closet has two 10" hanging rods - terribly inadequate for my wife and I. Staff brought in a rolling rack - this must be a standard complaint. The marble top of the desk was broken in half. There is no counter space in bathroom. There is no electrical outlet for one nightstand so I couldn't charge my phone next to me while I slept. Amazingly, L'Auberge Carmel still uses an old-fashioned steel key for door lock/entry. Absolutely did not feel secure.

Best boutique hotel to stay in Carmel. It’s in the middle of downtown Carmel. Walking distance to restaurants, art galleries, and to Carmel beach.

Great Place, Very Botiquie

At checkout, no one offered to help with our bags, which was particularly disappointing given the level of service you would expect at a hotel in this price range. The breakfast was equally underwhelming. Overall, the experience fell far short of what we expected. I genuinely struggle to understand how this hotel has a Michelin star given the quality of the service, food, and amenities. Definitely not worth the price

Beautiful room with amazing ocean view, the hotel patio was lovely for breakfast, personnel super friendly and efficient. Also loved our dinner at l’Aubergine!

Cleanliness.

The standout was, without question, the service. Every single staff member we encountered was exceptional. From check-in to valet to breakfast service, everyone was warm, professional, attentive, and genuinely seemed to care about making our stay enjoyable. The hospitality is truly best-in-class and deserves five stars. The hotel itself is charming and full of character, as it’s a beautifully preserved building from the 1920s. The beds were very comfortable, and the location is excellent. That said, we were surprised by the accommodations given the hotel’s luxury reputation and price point. The rooms are quite small and don’t feel particularly luxurious. There is no air conditioning, so we were advised to sleep with the windows open. Unfortunately, that wasn’t a great solution because there were mosquitoes (the windows had no screens), and with neighboring guests also keeping their windows open, noise carried easily. We happened to be next to a family with very loud children, and it felt like they were in our room. On our first morning, we were also awakened at 7:45 a.m. by jackhammering and construction noise, which wasn’t the relaxing start we’d hoped for. Overall, the incredible staff is the reason I’m giving this review a positive rating. They were outstanding. However, if you’re choosing L’Auberge Carmel expecting a modern luxury hotel experience, you may want to adjust your expectations.

The breakfast was generous and delicious. Staff was polite and professional. Our room was clean, especially the bathroom. I'm not sure we had an ocean view...

This quaint hotel had all the amenities that I needed, even had a steamer in addition to an iron. Loved the turn down service with warm fresh cookies and departing gift of handmade granola. Highlights were the Nespresso machine and their breakfast menu. I will go back to Carmel so I can stay here again.

A beautiful, boutique hotel in the heart of Carmel by the Sea. Look no further this is the place to stray.

thoroughly enjoyed our days. Staff couldn't have been nicer and attentive. Love the hotel

It's a really cute beautiful property with attentive staff. There is no food available on site on Monday and Tuesday, but the town is around the corner and you can also easily Uber eats. They were also super helpful with dishes and cutlery so it wasn't a big deal.

Exceptional

The property is charming and very French feeling. The staff is uniformly charming and helpful. The room is comfortable and the amenities super. The breakfast is wonderful and very filling. The oversized tub allowed for a soak after hiking and was much appreciated. We will come back!

It was a lovely hotel.. great location.. the food was excellent & the rooms very comfortable with all the extra special touches added in… The day we arrived the receptionist was not welcoming or helpful at all .. The day after however she was replaced by a lovely girl who was saw for the next couple of days who was very accommodating..also Cameron who was working several roles was a very polite & nice young man always checking if their was anything we needed …

Excellent stay

Exceptional

We were really disappointed with this hotel- it absolutely does not live up to the Relais & Chateaux standard. It's old, and the rooms are extremely noisy. Though there are heated floors in the bathrooms, the rooms themselves are heated by ancient in-wall heaters consisting of fans and heating elements that are very loud. We turned ours off, but the people above us had theirs on, and it woke us up every 5 minutes throughout the night when it cycled on. Also, even when windows are fully closed, all of the noise comes in from the street. We paid for 2 nights and left after 1 since it was so bad. We asked management for a refund or credit, and they refused, offering to put us in another room with the same heater (they all have them). Avoid Room 11 at all costs (and this hotel).

Pleasant