Fairfield Inn by Marriott Charlotte Northlake

Good

My biggest complaint is when checking in, there was an attempt to charge me for the room, even though I paid for it when I booked almost a year prior. After giving my name, etc I was told to tap my card on the POS, which displayed a charge amount of over 140 dollars. When I questioned what the charge was for, the clerk informed me that my card has been declined and gave me the last 4 digits of a card that was not even mine. The clerk finally gave it up after me showing him multiple times my booking confirmation on the Hotels.com app that clearly showed the booking was paid as well as the lst 4 of the card that it was paid with. I am not sure where this other card number came from, and find it very concerning that there was any attempt at all to collect charges for a prepaid booking.

Exceptional

Clean

Exceptional

The hotel we’re doing some renovations but the rooms and lobby were clean. The lady at the front desk (seems she was the only one working there), but she was very friendly the entire weekend. The Continental breakfast was satisfying. Overall no complaints. Would definitely recommend.

They were under construction at the time for the first floor. I forgot the staff members name for she worked until 11 pm she was very helpful and nice.

Passable

Staff was nice and the room was comfy and clean

An outdoor pool with one sun lounger and one chair. Come on folks, that’s pathetic. What sort of hotel group or even hotel manager thinks that this is acceptable.

Good

Nice and clean Missing coffee maker’s pan and no in-room microwave.

Superb

The eggs and sausage were fresh, but the oatmeal wasn't instant, and the coffee wasn't hot.

The stay there was good just didn't know they were going to be renovating the property the entire first floor was being renovated there were working and dust was all over the floor. The room was good and roomy and the staff was friendly and helpful. The breakfast was okay and there was plenty of parking.

Exceptional

The staff was not only helpful, but friendly! I felt safe being a woman traveling alone.

Wrong time for construction of first floor. One ice machine on first floor. All floors had to go to the first for ice.

Great room. Great rate. Convenient location. Zero issues during our stay. Would definitely return and recommend to others. I was a little worried due to some negative reviews but our stay was great.

Great rates. Clean. Updated. Really good location.