Hyatt Palm Springs

Great place

NA

Great location in the middle of town. Property is old and run down with rooms at a much poorer level than yiu would expect from this hotel chain. Furniture was dated and stained and paint peeling off in areas. Parking at $30 per night was expensive. Pool area and in house bar were good.

We don’t have breakfast

Everything was at walking distance .

Would we stay there again? Not unless the property is fully renovated.

Location is in the center of Palm Springs. Restaurants and cute stores everywhere. It was all great until the chk out day! It only takes one bad experience to ruin a great place. I simply requested an invoice upon check out (for work related travel) and the Lesley from front desk says i have to contact the third party booking to give me an invoice. Not an answer i expected from “a Hyatt.” I was confused coz my colleagues who stayed with me in the same hotel and booked through booking.com got their own printed copy. She repeatedly says its in their policy. I have been staying to different hotels via booking.com and this is the first time I encountered this issue. Why did my colleagues got theirs printed and I couldn’t?

Very nice cozy

I like everything

Superb

Exceptional

Disappointing

We checked in late around 6pm. It was just my husband and I and our dog. The first room we got put into was not clean used coffee cups and trash still in the trash cans, beds not made. I had moved everything into the room before I noticed and went back downstairs to ask for a change. The second room had poor plumbing (shower didn’t drain, and toilet struggling to flush) but the service engineer was not in until 6am so they sent the security guard to try and fix it. They offered for us to change rooms but we declined because it was 2am. They somewhat fixed the issues in the morning with the service engineer. The check-in staff could’ve been more helpful with letting me know about amenities, where the dog relief station is located, if breakfast was included, where we can park etc. They should have maps or something. Anyway, I don’t think we would stay here again it was only because we brought our dog with us that we opted for this hotel.

In downtown Needs updating

Beautiful Views Location

Very poor

Superb

Location , view from our balcony amazing! Staff were the best ever!! Everything was perfect but balcony furniture was a bit worn out and sharp but for the price one can’t complain, just a minor thing!

Location was great Had problems with the room, which was identified after I unpacked. Advised the supervisor of the issues with the room and they apologized.

The discounted rate was fitting. The hotel is centralized & steps away to Downtown Palm Springs. No need for additional costs to commute. Overall the hotel is grand but run down. I will stay at the Hyatt again & hope that it can be remodeled & necessary upkeep of the structure will take place. Underground parking is $35 per night. There is no gate or sign indicating additional costs until you get to check in. That information should be posted on the wall at the entry or parking.