Renaissance Dallas at Plano Legacy West Hotel

Superb

The property itself is genuinely beautiful. The lobby, common areas, and event spaces are clearly the result of real investment. Late check-in was smooth when we decided to stay after a dinner event nearby. The bed and room itself were comfortable and quiet. The basics are gouged — $6 for two water bottles in a $477/night room, no coffee pods (for sale downstairs), the coffee maker put away with no explanation. Then the valet damaged my car overnight. The valet guy showed me a ticket at drop-off that had no damage marked. The valet manager said he'd call me back. After I notified my insurance, the valet guy called and claimed the car "was already like that." Then the manager texted me a separate ticket that supposedly documented the damage. Both tickets can't be true. I'm not pursuing this for the money — my insurance covers it. I'm writing this because the water situation, the valet incident, and the dishonest follow-up aren't isolated. They're a pattern. The property is beautiful, but the management culture of nickel-and-diming guests and covering up mistakes is exactly what gives the industry a bad name. I wanted to like this place. The bones are there. But the small-print gouging and the valet incident mean I won't be returning, and I can't recommend it for anyone who plans to use the valet.

No

Beautiful hotel and super friendly staff!

Bad

Beautiful hotel, we decided to extend our stay!

Everything was great!

I stay at the Renaissance every time I visit Dallas. The absolute best location and best staff!

Nice, strong shower.

Beautiful hotel - clean, modern, luxurious, and superb location to all the shopping & dining one could ever want

Me encanto el hotel como tal ,solo no pude disfrutar la piscina con mis hijos ya que permitem bebidas y al ser permitidas la gente se vuelve mi loca bebiendo volviendose un lugar no apto para niños

The bartender Saturday afternoon at the pool was fantastic. She knew what I wanted before I asked. Can’t ask for better than that.

Love it !!

Exceptional

Our rooms a/c was broke. They moved us to a different room. The problem was the room they moved us to was so close to the highway all you could hear was cars raving there engines all night.

Great location

Superb

Exceptional

Clean room, quick check in, nice pool and hot tub

Staff was helpful and the room was very clean