TownePlace Suites by Marriott Dallas Plano/Legacy

Willis the Front Desk Clerk charged me a pet cleaning fee because I had two SERVICE ANIMALS with me and state that per Corporate policy only one is allowed. When I pulled up the Corporate policy there is no such thing and I also call there Corporate Headquarters. Willis refuses to refund the $169.50 fee and told me that I was wasting his time when I pointed out the policy. I will never stay at this location again Also inside the 2 bedroom room there were barely dishes, the draws and closet doors would not close all the way and the paint and wall is cracking really bad.

Passable

The hotel was great. The only issues I had was connecting the WiFi

Disappointing

Clean and room was nice Only thing I didn’t care for was the breakfast. Was pretty bad for what is expected of the place

Good breakfast and kitchen had everything we needed to cook. Staff was very nice. The rooms were very clean and pool is a nice size. $150 for a dog to stay is wild to me. I have a 5 pound dog so $150 is crazy. I don’t recommend this place to anyone bringing a dog… other than that it is completely fine and good value.

Easy to locate and close to me work One door was not secure but I believe maintenance was working on it

Hotel is ok my brother wasn't happy with his room , but I was fine

Wonderful experience from check-in to check-out. The hotel was very clean, the room was spacious and comfortable, and everyone on the staff was welcoming. Highly recommended!

Exceptional

Bad

Very clean quite close to everything we needed. Breakfast hours they close to early and not enough choices for little ones. Normally breakfast is over by 10 or 10:30 here by 9 , when you’re on vacation you’re out all day come to room late and tired . You want to be able to sleep in a little late . And dinning area to small and need friendly staff, staff to quiet at least a Hello would be nice. Really liked it because close to Frisco New Park Kids Universal

Very good

Location

The location was good, the room was comfortable, clean. I paid for the room in advance on June 16th. Upon arrival, the hotel clerk swiped my card for the entire hotel stay, promising that the charge would drop off at the end of the stay. I brought this to the managers attention and he said that he would take care of it and that I would NOT be double charged when I checked out on June 26th. I looked at my credit card statement today (June 30th) and sure enough, the charge for the entire hotel stay went through (not pending), so I ended up paying double for my hotel stay. Very disappointing.

It’s so quiet at night, and I love taking walks around the area. It feels like a home away from home, and I can completely relax here. Love this place! ❤️

Close near by our target location.

I would never stay at this property again. Although the staff was generally friendly, and most areas are clean, there is a cockroach problem that needs to be dealt with. Note: I’ve been licensed in the industry for many years so I know what I viewed. I was able to maintain a secure area during my stay, but had to keep almost everything in my vehicle. Anything in the room was kept in containers. Note: I paid in advance on Expedia, or would have left early. I’ll never risk it again.

Overall stay was good for what was needed. The property seemed to be well kept but the rooms are worn and need some updating. The furniture had rips and stains as well as the carpet. There was a musty smell to the room and there were wires hanging out of the air conditioning. The paint used to touch up did not match and you can see all the spots. The pool was closed.

This hotel felt like a motel vibe. My room smelled like three packs of cigarettes. It was very dirty and gritty. The manager was nice enough to put me in a new room. That was a lot better but the shower drained did not work. The breakfast sausage was raw. I didn’t notice someone from housekeeping mopping the tile floors. But the rooms definitely need more attention.