Courtyard by Marriott Dallas Richardson at Spring Valley

Good

The front desk agent was lovely! This is an excellent stay for solo travellers and women alike. Nice rooms, easy parking and food nearby. Wonderful stay, we loved it!

Huge comfy room No security box nor slipers

Nice place close to shopping and restaurants

Friendly helpful staff..comfortable beds and room

Amazing hotel. The staff was very friendly and helpful.

Location

Nice place to stay

No

Poor

Outstanding service from everyone. A/c was making a noise and they quickly got it fixed. Had an issue with loud people outside by the pool and they got them to quiet down. Great hotel and I will stay with them every time I travel. Nothing

The staff was pleasant, but communication could have been much better. We weren't informed about several important things at check-in, including that any purchases made at the hotel bistro would result in an additional $30 hold on our card. We also weren't told until we arrived that the pool was closed for maintenance, which was disappointing. I was also surprised that parking was an additional charge. Considering the hotel doesn't offer complimentary breakfast and has limited amenities, I think parking should be included. Another issue was the air conditioning. It struggled to keep the room cool, was very loud, and made unusual noises. I reported a few things and while staff attempted a quick fix, they later said it would require maintenance. And unfortunately, we never received any follow-up. The location itself was fine, but the surrounding area became fairly rundown once you ventured outside the immediate vicinity. In the end, the hotel provided a clean and comfortable place to stay, but between the extra fees, lack of amenities and overall value, I don't feel the price matched the experience.

The staff were helpful and friendly, the room was clean.

My room smelled like an ashtray shake cigarettes

Great stay!

clean bedsheets, soft comfortable bed clean room really dirty towels were stained

really dirty towels were stained

We stayed for one night and didn't use any amenities. The hotel was nice and well kept, but the bed was springy and uncomfortable. The mattress was too firm, no padding on top. Like sitting on a futon with springs. The pillows were small and lumpy. Did not get a great night's sleep. Everything else about the room was great, but the bed is the most important part and that was a fail. Linens were nice, though. Also was surprised they charged for parking, considering it was practically in an industrial area. Not downtown or someplace where space is at a premium.

Clean, convenient location, reasonable rates. We will use them again.

The Staff was excellent and friendly we didn't use the breakfast..what we didn't like was no Microwave and no bathroom vents..but besides that it was very clean and friendly..