ECHO Suites Extended Stay by Wyndham Richmond West

Superb

Got to hotel and they said they were all booked and I couldn't stay there.

Good

Amazing and attentive staff. Amazingly clean rooms. Fairly priced for how well the rooms are. Could not recommend more for people needing a place to lay their heads for a few nights.

Great stay

This hotel was just plain. The glass entry doors were dirty. The room was not comfortable. I had 1/2 roll of toilet paper only. I ended up going to buy my own. The pillows are flat and the hard wood so called floor had a dirty film on it. I will never stay there again. Also, the police were there Saturday night interviewing a resident. Some sort of drama with her baby daddy. The place was just too ghetto for me.

Nothing

Still here! Great place !

First time at this location but when traveling back to VA this will be were I am staying.

Bad

The staff is sooo helpful here I had an issue with switching hotels and they helped me get into a room earlier than my check in time. The area is convenient and close to dining places. Very clean and smelled good.

Superb

I like mostly everything about this hotel. The location is ideal. We stayed for a week and enjoyed it. I absolutely did not like that the bathroom in my room had no toilet lid. For sanitary reasons, please consider changing that. Based on this, I would not stay longer than a day or two.

The room was relatively clean but the other residents were sketchy. The lobby had an overwhelming stench of weed. The people above me were moving furniture all night. Loud in the hallways.

location staff

Good place

Chose anywhere else to stay. I had a fully paid for room. On arrival I was given a set of keys to a room that was occupied. People were sleeping with the tv on. I had zero notice the hotel had cancelled my reservation. When I went back to the desk the guy stated he had no rooms available and that’s what he was trying to tell me before he gave me the keys. I had to hunt around for a new room at a higher price while waiting on my refund from a fully paid reservation.

Small kitchen. Location was good. Price was ok, but you pay on the back end. No house keeping. No linens available without 1/2 day notice and then hope you get some. No maintenance. Had to silence the vent fan damper with the wife’s hair pin.

We PREPAID for our room. Yet Hotels.com did nothing when this property decided to oversell their inventory. Hotels.com made ZERO effort to MAKE THINGS RIGHT. We were left to sleep in our car, or otherwise drive from hotel to hotel asking if they had any rooms — already past midnight. Lesson learned? Hotels.com doesn’t care about its customers, and works with properties that oversell their rooms *despite* customers having PREPAID. I still haven’t received ANY refund, a whole THREE+ WEEKS LATER. Find me worse customer service. I’ll wait.

Very good