Home2 Suites by Hilton San Antonio Lackland/Sea World, TX

Every thing was good! Staff were amazing breakfast was beyond expectations and the hotel is really clean

Very clean, very spacious for 6 ppl. Had everything we needed plus more. Full kitchen…

The room was great and very clean. The staff was very nice.

Room Size and the breakfast lady. AC was not cooling well, bathroom door could not lock, shower door could not shut, complained at reception they said they will take care of it but never send anyone.

There was hair on the shower bottles & ants in the kitchenette , only negative complaints. Other than that it was very comfy and we will definitely stay again.

Check in was great. We had 2 rooms because of family coming in. Our Room quality was bad. Our ac would not go below 75. Shower had very low pressure. And the floor of the shower was all tore up. Mold on the bathroom walls. The second room had mold on the bathroom walls also. 2nd day, we came back to the room and it had no power in the middle part of the room. Which made most of thr outlets and TV not work. When we went to the front desk, we were told nothing they could do about it until the next morning, but they would give us a refund for the night. When we went to check out, we asked about said refund and was told that since it was booked through a 3rd party, rhe best they could do was give us back 10000 Hilton points. It is close to the base and plenty of food around. Would not stay there again

Liked the ambiance of the hotel. Breakfast was great. Staff was respectful

Love the breakfast make traveling with the whole family a lot easier

Very clean hotel, breakfast is excellent. Home2 suites never fails me no matter where I travel to.

The place was FILTHY STINKY AND THE YOUNG LADY AT THE FRONT DESK WAS EXTREMELY NASTY TO BE DEALING WITH THE PUBLIC. ALSO THE FIRST ROOM THEY GAVE US SMELLED REALLY BAD LIKE THE ROOM HAD PREVIOUSLY FLOODED AND THE BATHROOM WAS NOT CLEAN, SO THEY GAVE US ANOTHER ROOM AND THAT ROOM WAS DIRTY AS WELL. I HAD TO GO OUT AND BUY CLRANING PRODUCTS JUST TO MAKE THE ROOM COMFORTABLE FOR ME AND MY FAMILY. BOTH BEDS HAD BLOOD AND CEMENT STAINS ON THE PILLOWS AND THE COVERS ALSO THE SHOWER HEAD WAS BROKEN AND WATER WAS GOING EVERY WHERE ALSO THE PIPES UNDER THE BATHROOM SINK WAS LOOSE CAUSING WATER TO GO EVERY WHERE AT THAT POINT I WAS DONE. I CHECKED OUT FIRST THING THE VERY NEXT MORNING AND I WILL NOT BE RETURNING TO THIS PARTICULAR LOCATION. IVE STAYED AT OTHER HOME2 SUITES AND THIS WAS THE BY FAR THE WORST. YALL NEED TO DO BETTER AND HIGHER MORE STAFF AND MAKE SURE THEY PROPERLY CLEAN THE ROOMS AND YALL SHOULD PUT BRAND NEW SHEETS AND COMFORTERS AND PILLOWS ON THESE BEDS ITS VERY DISGUSTING TO LAY IN THAT TYPE OF FILTH.

Close to sea world.

Room was dirty on arrival, found Pokémon cards. The ac was not blowing cold air. The Fridge was not working properly and didn’t get cold enough to store food, food ended wasted. Random firearms were going off. House cleaning and maintenance never came.

The breakfast was very good. The parking area could have been better maintained. The grass was high and unkept and there was trash in it. They charge an extra $5 per night for the maintenance of the parking lot and it was not up to par. I didn't like the no receipt (physical or electronic copy) when you checkin. They ask for your card and there's no proof of what's being charged. You just have to take their word for it until checkout. You are charged the full amount before you officially checkout as well. Our lights went out for a while during a thunderstorm. The room got hot quickly. That was obviously out of their hands. If you need medical oxygen or anything you will need to book somewhere where they have a backup generator.

The pool was extremely dirty.

Overall, we had a great stay. The room was very clean, and the staff was friendly and helpful throughout our visit. Breakfast was actually much better than we expected, which was a pleasant surprise. The only downsides were that the Wi-Fi was very slow, and the hallways felt a bit humid. Despite those minor issues, we enjoyed our stay and would consider staying here again.

Being some type of air freshener with you because the rugs smell funny and the vent from the air conditioning system smells worse. The rugs need to be replaced, they are outdated.

Toilet broke and annoff smell

Nice quiet area.. felt very safe. The uncomfortable bedding, room need updating, shower needs remodeling & shower head needs replaced. The water spot felt like pellets hitting your body even after adjusting it.

The pool.

Staff was so helpful and friendly.