Holiday Inn Express and Suites Springfield Medical District by IHG

The staff were all exceptional. And, unlike the last two places we stayed elsewhere, everything at the facility was in really good shape and not in disrepair at all. We had a great time. Oh, we did have trouble a tiny bit figuring out the bathtub drain plug, but no big deal.

Folded sofa has terrible mattress, you can feel all metal structure under it. They need to change it for thicker mattress.

Exceptional

Deep cleaning is needed for the hot tub. The breakfast needs improvement in availability. Good coffee!

The breakfast could use some improvement.

Always clean Front desk service at check in wasn’t friendly

Pleasantly satisfied with this hotel.

Everybody was clean and tidy. Staff was excellent. Room and beds great. Nothing it was all good.

Nothing it was all good.

Excellent staff, extremely clean and very nice rooms!! Very clean and well maintained

Room was very clean. Comfortable beds. Breakfast was very good. Had the biscuits and gravy. Hot tub was hot.

Great property - well maintained, clean and friendly staff - highly recommend!

The staff was amazing, the room was clean, the beds were comfortable, and breakfast was nice. Nothing

Staff is always supportive and always greets us and remembers we have stayed before edguardo st the front desk is always so polite n takes care to see if we need anything and when we leave ensures we had a good stay..so thank you for that !

Nothing

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Staff all seemed very nice. Our floor in our room was absolutely filthy. Our kids feet were BLACK from walking around. We used a white rag to clean the area by the door and it turned VERY gray. It was disgusting. Also the water stop in the tub didn't work, which made it very difficult to bathe our young child. The beds were also very uncomfortable, probably the worst we have ever had at any hotel.

Good breakfast and very clean

Good

Wish the pool was bigger but it was good. Just gets crowded in the evenings.