Comfort Inn Summerville - Charleston

Great hotel!

The room smelled like mildew. We complained and were moved to a different room, but it also smelled terrible. It also wasn't especially clean (e.g. stains on the walls that looked old and had never been cleaned) and there was rarely anyone at the front desk when we needed help.

location clean comfortable room telephone in the room did not work

Saw insects in room

Smooth check in, but our room had a smell. We asked to switch rooms and staff was very helpful. Our second room was better.

I really wanted to love my stay because the staff were genuinely wonderful. Everyone I interacted with was kind, friendly, and very understanding, and the breakfast was actually really good. Unfortunately, the condition of the rooms completely ruined the experience. I found roaches in my room and was moved three different times, only to find roaches in every room I was moved into. At that point, it was impossible to feel comfortable or clean during my stay. I will say that management was very understanding about the situation and refunded most of my stay, which I really appreciated. The customer service was great, but the cleanliness and condition of the rooms were unacceptable. I hope they take this seriously because the staff truly deserve better facilities to work with.

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There were sugar ants in the bed, Dust stuck to the popcorn ceiling, and mildew on the walls. The staff was very nice but they could not get rid of the ants even after changing the bed several times. The hotel is in need of a remodel. We stayed at the Confrot Inn Suites ext door in the past and did not have these issues.

I ended up not staying here - the rooms were very dirty. - When I complained at front desk the Woman working that night explained to me that the hotel is typically used by construction workers and and truckers working in the area and they are a 1 star hotel. I asked to see another room and it was just as bad. She was more than willing to refund me my money and suggest other hotels in the area. The woman, Delsea, was very helpful and understanding of our situation but unfortunately she works at a bad hotel.

So I’m a pretty tough critic and I don’t hand out five stars very often. I’m also not one for staying at comfort Inn because of their reputation for not being clean. I took a chance on this one in Somerville hoping that it would be better. While it was surprisingly well, I didn’t give it a five star only because of the smell that I encountered on the floor in which I was staying as it had an aroma of marijuana. The rooms were clean. The amenities were good. The beds were mediocre in terms of comfort. Most of these comfort Inns are dated. This one was as well, but it was kept up pretty well perhaps someday with face lifts and a little more attention to detail they’ll earn the five stars.

Great room. The bed was very comfortable . Free breakfast with outstanding variety. Very nice hotel . Would recommend

I did have an issue upon arrival, but the staff solved it quickly and efficiently. I will definitely stay there for my next trip to Summerville.

It is was great rooms with great staff. It would’ve been five stars, but the air conditioner was leaking so the room was quite musty. Sure they will get it fixed although.

Continental breakfast was excellent. Staff was very nice and helpful.

Unfortunately, the cleanliness issues didn't stop there. I found a roach in the wardrobe, and even woke up to one crawling on me. There were also ants crawling down the walls throughout our stay. To the hotel's credit, they offered to refund the cost of our second night, but I am still waiting to see if that refund is actually processed. Based on my experience, I would not recommend staying at this hotel.

Perfect room service and good customer care

Good location. Good breakfast choices.

Our room needed a lot of maintenance

Everything was great help front desk employee and great breakfast!!!

Poor maintenance, breakfast dried out and unappetizing, mold on wall in bath